NewEgg: Customer Service Done Right, sorta

I just tried to order something off of NewEgg, but the site wouldn't allow me to change my address so I contacted customer service. Here's what went down.

dave Initial Question/Comment: Shipping 12:16:58 PM EST  System A Customer Service Representative will be with you as soon as one becomes available. 12:17:28 PM EST  System Thank you for your patience. 12:19:38 PM EST  System We sincerely apologize for the long wait times today. 12:21:28 PM EST  System Vanna has joined this session! 12:21:28 PM EST  System Connected with Vanna 12:21:28 PM EST  System Hello my name is Vanna. How may I help you today? 12:22:27 PM EST  dave hi Vanna 12:22:31 PM EST  dave this is simple 12:22:46 PM EST  dave I just placed an order, order number: 59090118 12:22:48 PM EST  dave but 12:22:55 PM EST  dave the shipping address reads: 10094 12:22:58 PM EST  dave and it needs to read 12:23:02 PM EST  dave 10094 Golfside Drive 12:23:09 PM EST  dave What do you think? 12:23:43 PM EST  Vanna I would be glad to assist you. What is the address listed under your PayPal account? 12:23:59 PM EST  dave its 10094 12:24:03 PM EST  12:24:22 PM EST  dave the only problem is the golfside drive is missing 12:24:33 PM EST  Vanna Thank you for your information. I apologize, but our order process does not allow us to make any changes to a Paypal order once an order has been placed. If you'd like to make changes, we suggest you cancel the order and replace it online. Would you like me to cancel this order? 12:24:51 PM EST  dave yes please 12:24:56 PM EST  dave cancel the order 12:25:06 PM EST  dave can i get an email saying its canceled? 12:25:37 PM EST  dave just so you know, I picked ship to a different address to edit it out and the site wouldnt allow me to add golfside drive 12:25:41 PM EST  dave literally the street name 12:26:18 PM EST  dave hello? 12:26:52 PM EST  Vanna Thank you for that information. I have voided your order and you will receive a confirmation email. Please note that your pending payment authorization should be released within 3-5 business days, depending on Paypal's processing time. 12:27:06 PM EST  dave right, i am sure it is on paypal 12:27:13 PM EST  dave i remember the day when newegg was the chronic 12:27:15 PM EST  dave now it sucks 12:27:17 PM EST  dave seriously! 12:27:30 PM EST  dave this is 2 in a row you guys have botched 12:27:32 PM EST  Vanna Please be sure to update any account information needed prior to placing the order. 12:27:34 PM EST  dave I wont be reordering 12:27:41 PM EST  dave i tried to 12:27:43 PM EST  dave thats my point 12:28:13 PM EST  dave then it comes to me waiting 20 minutes to have to wait for you to respond for 2 minutes after i say anything 12:28:48 PM EST  Vanna We truly apologize for the inconvenience. Please note that you need to update you account first to make sure the address is correct prior to placing an order. However, as you are our valued customer, we would like to make a one time exception and apply a $10.00 discount off your future order. Please feel free to place an order at our site. Once the new order is invoiced and shipped, please email me at Vanna.L.Ye@newegg.com with the order number and I will issue the credit for you. The credit will be posted into your original payment method in 3-5 business days. 12:29:28 PM EST  dave wow, that is very nice of you 12:29:30 PM EST  dave thank you 12:29:35 PM EST  dave maybe i will order again