"Elite" status is a slap in the face to all customers. If the rental company is capable of offering that level of service, then that level of service should be the norm, at the non-elite price, and available to all…
It's even worse when the vehicle you reserved days before isn't there, but there are several equivalent vehicles on the lot, and no other customers obviously waiting for them, yet the rental agents insist those vehicles…
"Elite" status is a slap in the face to all customers. If the rental company is capable of offering that level of service, then that level of service should be the norm, at the non-elite price, and available to all…
It's even worse when the vehicle you reserved days before isn't there, but there are several equivalent vehicles on the lot, and no other customers obviously waiting for them, yet the rental agents insist those vehicles…