Just to distill that statement into specifics, the "goal" as you see it literally says (1) they had no written record before, and now they will and (2) two other vendors did the actual work. There's nothing technical…
This isn't a post-mortem, it's a CYA report. A monthly standing meeting as a result of failure to communicate? Even if they had implemented the recommended procedure prior to the failure, this wouldn't have mattered one…
Just to distill that statement into specifics, the "goal" as you see it literally says (1) they had no written record before, and now they will and (2) two other vendors did the actual work. There's nothing technical…
This isn't a post-mortem, it's a CYA report. A monthly standing meeting as a result of failure to communicate? Even if they had implemented the recommended procedure prior to the failure, this wouldn't have mattered one…