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adipm_tech

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  1. Ask HN: Anyone using CRM and chatbot? What's broken or frustrating?

    I’m doing early research for a customer support product, and I’m trying to understand how people actually use chatbots inside CRM systems (Intercom, Zendesk, Freshdesk, HubSpot, etc.). For anyone who deals with customer…

    4 points 1
  2. Can We Trust AI as Customer Support?

    I’m curious how founders, engineers, and support folks here think about this. A lot of customer service is moving toward AI agents—handling FAQs, troubleshooting flows, and sometimes even resolving tickets end-to-end.…

    1 points 2