I used to work at a call center, most of the time the phone tree doesn't carry the info over to the call or there may be a piece of info missing that could count your call as authenticated so the rep has to ask. There…
I used to work at a call center, most of the time the phone tree doesn't carry the info over to the call or there may be a piece of info missing that could count your call as authenticated so the rep has to ask. There…