> Any self-respecting statistician would know that the mean of a quantity where addition is not well-defined is meaningless. There goes the Dow Jones average.
I'm sure all the executives who are getting bonuses based on NPS improvements feel that gaming the system is cheating themselves. How many executives get bonuses for a gameable version of Agile?
> I've seen NPS used as a way of keeping a pulse on a community; if it drops sharply, something is clearly wrong in a way that normal monitoring can't surface. If this is your goal (and it's a good goal), there are way…
> Growth is a single number, and NPS is measuring growth, not UX. Connect the dots for me on how NPS measures growth. Where does it tie to growth at all? > NPS is trying to measure your customer birth rate by asking how…
Well, let's let the author try to convince you that NPS is a harmful, horrible number to summarize a company's performance on. He would tell you that NPS is only like earnings or revenues if we allowed either to have…
The original draft had more detail. As did the backstory piece we wrote. Editors cut it down for page count. (It was originally a foreword to a book on web form design, which was all about the buttons and the fields.)
It wasn't simple on the back-end. Your estimate of "man-weeks" is off by an order of magnitude, because of the back-end system complexity. As the article states, it started with the button, which, as you quite rightly…
What is fake about it?
There's more to this that we've talked about. I wrote a post in 2011, talking about the back story a bit: https://www.uie.com/brainsparks/2011/10/17/the-back-story-fo... And this is a more recent presentation on using…
If it's a retainer, then they pay you up front for a certain number of hours you'll be available. This can be at a higher fee than the other work. Another alternative is to just have an on-demand hourly rate that is…
> Any self-respecting statistician would know that the mean of a quantity where addition is not well-defined is meaningless. There goes the Dow Jones average.
I'm sure all the executives who are getting bonuses based on NPS improvements feel that gaming the system is cheating themselves. How many executives get bonuses for a gameable version of Agile?
> I've seen NPS used as a way of keeping a pulse on a community; if it drops sharply, something is clearly wrong in a way that normal monitoring can't surface. If this is your goal (and it's a good goal), there are way…
> Growth is a single number, and NPS is measuring growth, not UX. Connect the dots for me on how NPS measures growth. Where does it tie to growth at all? > NPS is trying to measure your customer birth rate by asking how…
Well, let's let the author try to convince you that NPS is a harmful, horrible number to summarize a company's performance on. He would tell you that NPS is only like earnings or revenues if we allowed either to have…
The original draft had more detail. As did the backstory piece we wrote. Editors cut it down for page count. (It was originally a foreword to a book on web form design, which was all about the buttons and the fields.)
It wasn't simple on the back-end. Your estimate of "man-weeks" is off by an order of magnitude, because of the back-end system complexity. As the article states, it started with the button, which, as you quite rightly…
What is fake about it?
There's more to this that we've talked about. I wrote a post in 2011, talking about the back story a bit: https://www.uie.com/brainsparks/2011/10/17/the-back-story-fo... And this is a more recent presentation on using…
If it's a retainer, then they pay you up front for a certain number of hours you'll be available. This can be at a higher fee than the other work. Another alternative is to just have an on-demand hourly rate that is…