From my perspective, customers should be viewed as having great value. This is an entirely different thing from saying that the customer is always right (which by the way contains the additional team-killing…
Rule #1: "The customer is always right: no exceptions". This is absolutely flat-out wrong. Bad customers will chew up your support time, engineering resources, and mental health. The sooner it is recognized that some…
From my perspective, customers should be viewed as having great value. This is an entirely different thing from saying that the customer is always right (which by the way contains the additional team-killing…
Rule #1: "The customer is always right: no exceptions". This is absolutely flat-out wrong. Bad customers will chew up your support time, engineering resources, and mental health. The sooner it is recognized that some…