mareksotak

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  1. We’ve been testing an internal tool I vibe-coded to replace our support desk workflow. It’s a Chrome extension that runs on top of Gmail's delegated inbox (neglected by Google and missing some features to make it…

  2. Google Workspace has had all the primitives needed for a proper shared inbox for years... labels, filters, threads, Drive, permissions, Groups,... Everything you’d expect as the foundation for a collaborative support…

  3. "Explain This" was inspired by Github Copilot, where you can get an easy code explanation. So we bring this into a web app for customer support. I believe that chatbots are not it for customer support and that AI has…