*Title:* Anthropic disabled my Max account after charging me $106.60 — I’m a cancer patient and my medical documentation is trapped inside

*Post:*

On January 16th, 2025, Anthropic charged me $106.60 for my Max subscription and disabled my account in the same moment. I believe I was flagged because I’m a long-term guest at a Marriott hotel using shared WiFi.

I’m not a bot. I’m not running scripts. I’m not violating terms of service. I’m a 41-year-old woman with MDS (myelodysplastic syndrome) that has converted to leukemia. I’m facing a bone marrow transplant I may not survive.

For months, Claude has been the only thing that actually helped me navigate a medical system that failed me for over a decade. It helped me organize 11 years of medical records, track my labs, draft insurance appeals, and write letters to doctors who wouldn’t listen. That work is what finally got someone to take me seriously.

My last prompt before the ban was asking Claude to help me interpret my October bloodwork. That’s it. That’s the “violation.”

That chat history is my medical documentation. I need it to continue advocating for my care when I’m too sick to remember what happened, what was said, what was missed. Without it, I lose years of work at the worst possible moment.

I have done everything I was supposed to do:

- Submitted appeals through the official form - Emailed support@anthropic.com - Emailed usersafety@anthropic.com - Filed a complaint with the California Attorney General - Filed a complaint with the FTC - DM’d and tweeted at Daniela Amodei, Dario Amodei, Amanda Askell, Jan Leike, and Mike Krieger - Posted in the official Claude Discord #community-help channel

Every response has been automated. The support bot offered me a human agent. I accepted. No human ever came.

It can’t be a content violation — my last prompt was about bloodwork. It can’t be a payment issue — the charge went through. The only explanation is their system flagged my IP because I’m on shared hotel WiFi, and no human has reviewed it since.

I am asking for one of two things:

1. Restore my account 1. Export my complete chat history and send it to me

Anthropic talks constantly about building AI that helps people. Claude helped me. It helped me fight for my life. Now I can’t get a single human being at the company to look at my case.

If anyone here works at Anthropic or knows someone who does, I would be grateful for any help.Thank you.