Makes me wonder if this was an inside job. Was the service desk contractor, part of the attack?
What about call centers - Don't they also have metrics about phone calls such as call time, hold time etc? How is this any different?
Makes me wonder if this was an inside job. Was the service desk contractor, part of the attack?
What about call centers - Don't they also have metrics about phone calls such as call time, hold time etc? How is this any different?