telebone_man

I was in technical support in the beginning of my career. And I remember there were clear guidelines across the industry in how to structure a team (e.g. 'level 1, level 2..', specialists etc..), references to the kinds…

Curious on your thoughts for this one... Imagine a 'daily stand up' scenario. Part of which is looking at tickets that have been raised against your team since the last stand up. People discuss it all on a high level.…