> the exact same issue will appear 10-20 times per week, and each and every time it is treated as a completely novel issue with an ad-hoc response Yeah, this sounds like a very bad situation where management won't let…
In my experience: 1) Make a goal: we should get paged for at most N incidents per week. That goal should be closer to 0 than 10 IMO. 2) Track stats on this goal, both in aggregate and broken down by cases you think you…
The lack of investment into decreasing on-call pain is a real factor. I work on Oracle cloud (OCI) and at least some of the orgs (VP-down) have figured out that this is something worth focusing on, and the on-call gets…
> the exact same issue will appear 10-20 times per week, and each and every time it is treated as a completely novel issue with an ad-hoc response Yeah, this sounds like a very bad situation where management won't let…
In my experience: 1) Make a goal: we should get paged for at most N incidents per week. That goal should be closer to 0 than 10 IMO. 2) Track stats on this goal, both in aggregate and broken down by cases you think you…
The lack of investment into decreasing on-call pain is a real factor. I work on Oracle cloud (OCI) and at least some of the orgs (VP-down) have figured out that this is something worth focusing on, and the on-call gets…