When I worked there support was under intense pressure to respond to tickets quickly. Not nearly as much pressure to respond correctly. To clarify and reiterate--employees who responded to tickets quickly were praised,…
We were.
Really? Thomas Asaro told us they were all in jail.
A customer warned Linode team about the exposed CF folder. CEO aggressively shrugged it off. "That doesn't matter, it's nothing, that's a non issue." Dev who was a bit of a suck up parroted the same telling support to…
When I worked there support was under intense pressure to respond to tickets quickly. Not nearly as much pressure to respond correctly. To clarify and reiterate--employees who responded to tickets quickly were praised,…
We were.
Really? Thomas Asaro told us they were all in jail.
A customer warned Linode team about the exposed CF folder. CEO aggressively shrugged it off. "That doesn't matter, it's nothing, that's a non issue." Dev who was a bit of a suck up parroted the same telling support to…