Absolutely. For some customer it is the right thing for other customers it may not be the right thing. Every provider will have failures. So the question mostly boils down to does paying for more then 1 region cost more…
Terrance here from Google Cloud Support. There are only 3 things I can say about this situation. 1) These issues are currently unrelated. 2) We learn a lot from these situations. 3) A lot of these types of issues can be…
GCP Community Slack is a great place to get access to both Googlers and non Googlers using and understanding platform.
Ill link to the official docs from Google: https://gsuite.google.com/learn-more/security/security-white...
I see this was submitted at some point during my night. I cleared my calendar for tomorrow as well and will be available earlier then normal working hours so that we might have a few hours of overlap. -Terrance
Hi, Terrance here from Google Cloud Support. We're looking into this. Please email me tsg@google.com and with any bad experiences you have had I will get you answers by EOD PDT. My calendar is clear to answer them all.…
Hi, I am not sure you will read this as it's 10 hours after posting. The cloud sql updating both copies sounds like a bug. If you want to email me your case number I can look into it. I know you don't work with GCP…
Sorry to hear about this. I work for our cloud platform support team ( we don't cover firebsse) and this is not the impression we want our customers to get. We don't want to be calling customers in the middle of their…
Terrance from GCP Support. If you have problems with our support team send me an email (tsg@google.com) and I will look into it.
https://cloud.google.com/support/ Is where you can talk to a human every time you file a ticket related to Google Cloud Platform. (disclosure: a human that answers those tickets)
> now that Google seems to have officially closed the book on ever supporting postgresql. I would be hesitant to say that this is a fact.
Hi! Terrance from Google Cloud Platform Support here. If you are having any issues interacting with our support team please drop me a line with some case numbers (tsg@google.com) and I will take a look and try and…
The author of this article mentioned running a database server on raid 10 local ssds. I would whole heatedly recommend against this. There is no replication on locally ssd ( at all ). If there is a massive hardware…
If you have an case ids, where you had terrible service with Google Cloud Platform Support, please send them to me (tsg@google.com) and I will investigate them. Best, Terrance
HN is limiting my post rate. So I can't respond to all of you. If anyone would like to chat about reducing customer anxiety or feedback on what you would like to see on this process, you can send me an email and I will…
We became aware of Fred's problem before we knew it was here. -Terrance
My name is Terrance and I work on Google's Cloud Support Team. Our team mission is to Reduce Customer Anxiety. We take that very seriously, and Fred's experience obviously shows that we fell short this time. The process…
Absolutely. For some customer it is the right thing for other customers it may not be the right thing. Every provider will have failures. So the question mostly boils down to does paying for more then 1 region cost more…
Terrance here from Google Cloud Support. There are only 3 things I can say about this situation. 1) These issues are currently unrelated. 2) We learn a lot from these situations. 3) A lot of these types of issues can be…
GCP Community Slack is a great place to get access to both Googlers and non Googlers using and understanding platform.
Ill link to the official docs from Google: https://gsuite.google.com/learn-more/security/security-white...
I see this was submitted at some point during my night. I cleared my calendar for tomorrow as well and will be available earlier then normal working hours so that we might have a few hours of overlap. -Terrance
Hi, Terrance here from Google Cloud Support. We're looking into this. Please email me tsg@google.com and with any bad experiences you have had I will get you answers by EOD PDT. My calendar is clear to answer them all.…
Hi, I am not sure you will read this as it's 10 hours after posting. The cloud sql updating both copies sounds like a bug. If you want to email me your case number I can look into it. I know you don't work with GCP…
Sorry to hear about this. I work for our cloud platform support team ( we don't cover firebsse) and this is not the impression we want our customers to get. We don't want to be calling customers in the middle of their…
Terrance from GCP Support. If you have problems with our support team send me an email (tsg@google.com) and I will look into it.
https://cloud.google.com/support/ Is where you can talk to a human every time you file a ticket related to Google Cloud Platform. (disclosure: a human that answers those tickets)
> now that Google seems to have officially closed the book on ever supporting postgresql. I would be hesitant to say that this is a fact.
Hi! Terrance from Google Cloud Platform Support here. If you are having any issues interacting with our support team please drop me a line with some case numbers (tsg@google.com) and I will take a look and try and…
The author of this article mentioned running a database server on raid 10 local ssds. I would whole heatedly recommend against this. There is no replication on locally ssd ( at all ). If there is a massive hardware…
If you have an case ids, where you had terrible service with Google Cloud Platform Support, please send them to me (tsg@google.com) and I will investigate them. Best, Terrance
HN is limiting my post rate. So I can't respond to all of you. If anyone would like to chat about reducing customer anxiety or feedback on what you would like to see on this process, you can send me an email and I will…
We became aware of Fred's problem before we knew it was here. -Terrance
My name is Terrance and I work on Google's Cloud Support Team. Our team mission is to Reduce Customer Anxiety. We take that very seriously, and Fred's experience obviously shows that we fell short this time. The process…