I believe a 99.95% uptime guarantee indicates that you will only have 4.38h of downtime _per year_. So, yeah, they've blown their allowance for the year and now need to execute perfectly.
I believe a 99.95% uptime guarantee indicates that you will only have 4.38h of downtime _per year_. So, yeah, they've blown their allowance for the year and now need to execute perfectly.