Because they realistically do not know the resources their higher ups have access to. Apple support training really is not that comprehensive, I wasn't blaming level 1s. They do not know everything about Apple, hence…
You talked to what seems like level 1 support at Apple, not an "engineer". Why do you believe them when they say "nobody at Apple" can reverse this decision?
Because they realistically do not know the resources their higher ups have access to. Apple support training really is not that comprehensive, I wasn't blaming level 1s. They do not know everything about Apple, hence…
You talked to what seems like level 1 support at Apple, not an "engineer". Why do you believe them when they say "nobody at Apple" can reverse this decision?