We at https://www.ably.io host our website on Heroku for convenience as the site is less mission critical than our globally distributed realtime messaging platform.
15 minutes ago our site went down, and Heroku have scheduled maintenance which means every single API is unavailable. That means:
- I cannot tail the logs to see what's going on
- I cannot restart the apps
- I cannot roll back
- I cannot view my dashboard
- I cannot contact Heroku (their dashboards and login are down)
We are completely and utterly helpless, so have been forced to redirect all website traffic to our status site in the short term.
Whilst we have invested serious engineering into complete redundancy in every part of our realtime platform (https://goo.gl/ZyZ9zT for example), it's we should be putting some of that engineering into our website too! I now seriously question using Heroku as a reliable platform for hosting given a decision that they have made to cripple everything all at once.
Heroku, you have failed badly IMHO. How did you think it's OK to disable every single API and not notify me many times about the severity of this in advance.
>> Heroku, you have failed badly IMHO. How did you think it's OK to disable every single API and not notify me many times about the severity of this in advance.
It's scheduled maintenance that they announced a week ago.
3 comments
[ 3.6 ms ] story [ 18.3 ms ] thread15 minutes ago our site went down, and Heroku have scheduled maintenance which means every single API is unavailable. That means:
- I cannot tail the logs to see what's going on
- I cannot restart the apps
- I cannot roll back
- I cannot view my dashboard
- I cannot contact Heroku (their dashboards and login are down)
We are completely and utterly helpless, so have been forced to redirect all website traffic to our status site in the short term.
Whilst we have invested serious engineering into complete redundancy in every part of our realtime platform (https://goo.gl/ZyZ9zT for example), it's we should be putting some of that engineering into our website too! I now seriously question using Heroku as a reliable platform for hosting given a decision that they have made to cripple everything all at once.
Heroku, you have failed badly IMHO. How did you think it's OK to disable every single API and not notify me many times about the severity of this in advance.
It's scheduled maintenance that they announced a week ago.