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Ask HN: If I build this tool to centralize communication, would you use it?

7 points by memn0nis ↗ HN
Hi HN,

I handle all sales for a B2B startup. We have customer conversations across a bunch of channels, including email, Intercom, LinkedIn, Twitter, sometimes Facebook, Slack, and Whatsapp. I'm finding it extremely difficult to handle follow ups.

I was thinking about building a web app and Chrome extension to centralize all customer communication across email, Slack, Intercom, SMS, and more in one place. This would tell me who I haven't followed up with in more than X days across channels, give me context about previous customer interactions across channels, etc.

Before I build this, wanted to see if anyone else would be interested as well?

9 comments

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throw03172019
This almost sounds like a super well connected CRM. We use Pipedrive and our email, intercom, etc flow in automatically. It’s super helpful.
memn0nis
Yep, the idea is to create a CRM with many more seamless integrations / an open API. Our big missing channels are LinkedIn, texts, and Slack messages
memn0nis
Are there any channels that Pipedrive can't support
throw03172019
I have never needed these channels, but it appears Slack, SMS and LinkedIn are not supported. I’ve never spoken to customers on Slack. Is this a thing?
memn0nis
Yeah we do this all the time. We set up shared slack channels with our customers
kleer001
Personally I have nowhere to use this, but I could totally see it saving time, contacts, and energy. Do it. Just be prepared to chase protocols for the foreseeable future as those sources morph and change unpredictably.