It means your domains have been canceled by an algorithm that determined your account is in violation of Google's terms of service. Hopefully you know a Google engineer or have experience starting Twitter mobs.
'Have experience starting Twitter mobs' is something I'm excited to start seeing on resumés soon. Followed by the discussion over whether that shows key leadership/organization abilities or not, a la the "Wow Raiding Guild Leader" debates of the late 2000's.
lol no thanks. Congrats to all the engineers that have worked on this and getting this out the door, but I don't think anyone should use or recommend these Google services, especially when they have been SO inconsistent about the life, longevity and future of their products.
I'm curious to be proven otherwise (and open to criticism of my claims), especially when other services have existed for a while that provide the same functionality, or offer better tie in with alternative products (hosting, pages, workers, lambdas, compute etc).
Google Apps for Domains, basically GMail & other services for your own domain. It was free intially, in 2012 I believe they stopped the free version but grandfathered the existing free accounts. Now in 2022 Feb they announced that those free ones are going to cease to exist.
A service that was supposedly free forever has been shut off with only a few months notice, an aggressive price structure, and no help to migrate data. Poorly communicated and badly executed - par for the course for Google these days.
Not the .app domain but the google apps service(now called google workspace (I think... they change the name at the drop of a hat)).
They basically removed a free tier that they explicitly guaranteed would be free "forever". Because of this people set up friends and family as users using the service. Google then told people no you have to pay ridiculous amounts per month for them to keep any apps they have already bought tied to your account and there's no way to seperate your account once it's tied in. They did this with a 2 month notice period.
They have since walked back some of that due to backlash. They're now saying that you have a 6 month notice period (July 1st) and that at some inderterminate time before july 1st they'll let you transfer your account to a normal free google account. You will however lose your email address as part of the process.
I believe this is in reference to the legacy Google Apps for your Domain being sunset and the free accounts being moved over to paid accounts on Google Workspaces.
I did the same after having one of the free legacy accounts for about a decade. Migrated over to Fastmail and de-googled myself.
> I don't think anyone should use or recommend these Google services, especially when they have been SO inconsistent about the life, longevity and future of their products.
Can we also say the same thing for GKE and Google Cloud since it is also a Google service?
To clarify the context though, it wasn't a comment, but what was supposed to be an internal memo. However, since I can't find a single trace of this either here or elsewhere, I retract my comment and admit I may just have had too much crack one night.
Google's behavior has convinced me that it's perfectly OK to use their services, as long as you don't rely on them. They may terminate your account at no notice, or announce that a service is shutting down or adopting an unworkable pricing scheme at what would be reasonable notice to an individual, but is not acceptable to a business.
The worst things seem to happen randomly. They happen to a small percentage, perhaps even a small absolute number of their customers -- but they do happen, and there is no recourse.
Google Cloud is a whole different game. If they have shut down any service there I can't remember.
But it's generally a bad idea to rely in any capacity on products marketed to consumers (not B2B) by Google, even Workspace I feel iffy on using, as you can be locked out on everything at any time.
What I need from Google before using their service for something important is a promise along these lines:
> We will keep running this product, with existing functionality substantially unmodified and backwards compatible, for at least 10 years, with pricing not increasing by more than inflation. Or, if we discontinue the product, we will refund 10x the amount you have paid for the product, plus $1000.
And you can't contact us. Unless you use that one trick we don't want you to know: post it on twitter and go viral. Then it'll all be fixed within the day.
Yeah IMO this is the kicker. A block-first process is obnoxious but livable with if there's a clear understanding of why you were blocked and a quick way to fix and notify of remediation actions. Without that the policy is just stupid and anger-inducing.
This is my feeling as well. When I left in 2010 I shared in my exit interview that they should seriously consider embracing actually investing in customer support and leaning into the idea of a "normal margins[1]" kinds of businesses. I speculated that as their advertising margin continued to deteriorate (it was already going down fairly rapidly by then) that without these sorts of 'base load' businesses to carry the operational costs Google would begin to struggle to maintain goodwill with their "free" services and "lavish" workplace perks.
To be fair though I was a lot more pessimistic (which is why I exercised and sold off all of my ISO options and RSU options) so left some money on the table. :-) That said, having gone on to be responsible for operations at Blekko I felt I got a pretty good understanding of the moving pieces associated with the operational costs of providing "web 2.0" services. And that informed a better sense of what level of margin was required. Certainly Amazon does that calculation all the time in pricing their AWS services.
So I read this announcement and wished the people who signed up a good experience that didn't leave them high and dry with no where to turn. I've got high hopes and low expectations.
[1] Search ads generating a billion dollars a quarter in free cash flow that can be run by a company 1/10th the size of Google is how profitable they were at the time.
> When I left in 2010 I shared in my exit interview that they should seriously consider embracing actually investing in customer support and leaning into the idea of a "normal margins[1]" kinds of businesses. I speculated that as their advertising margin continued to deteriorate (it was already going down fairly rapidly by then) that without these sorts of 'base load' businesses to carry the operational costs Google would begin to struggle to maintain goodwill with their "free" services and "lavish" workplace perks.
What would it have looked like if you were right about this? What would it look like if you were wrong?
I ask because later you mention that you left some money on the table, but it looks more like you left most of it (85%+) on the table (which is fine and impossible to know ahead of time!). It just seems to me like you made some predictions but every metric points to those predictions being incorrect. Have perks been removed? Has compensation fallen?
> What would it have looked like if you were right about this? What would it look like if you were wrong?
Google's per ad click revenue (CPC) started falling like a rock off a cliff during the mortgage crisis and has continued to fall since. Google also sold ads through third party sites (AdSense for Content) where they shared a meaningful and proportional chunk of that revenue with the site provider. As part of their employee onboarding I had added AdSense ads to my personal web site to get a feel for how that part of the business worked.
I also have a number of friends who ran web sites with AdSense ads and we all saw exactly the same pattern, for the same number of page views the "revenue" generated by the ads was tracking the decline in CPC.
What that said to me was that if Google maintained the level of advertising on its own sites and continued to share the same revenue with third party sites, then in roughly 5 years it wouldn't be enough money to cover costs. At that rate in 2013 or 2014 Google would have its first layoff, and then by now it would be a much smaller company or perhaps bought by someone (Apple comes to mind). (I did say I was pretty pessimistic right? :-))
But "making more inventory" (putting more ads on a given page) has zero marginal cost and if you add more inventory than the cost per ad decreases, statistically you increase your revenue.
Also if you're the #1 search engine you automatically get the best possible ad prices because you have the biggest audience. But what is #1? Well its the search engine with the most traffic going through it, and if you're not organically getting enough traffic you can pay people to send you traffic. When I started at Google they paid less and $100M a year to third parties to direct traffic to Google search, by 2015 they were paying a billion dollars a quarter for that traffic. Why? Because if they didn't pay that the traffic would go to other equally good search experiences (notably Bing).
I've watched Bing too and seen their CPC values go up while Google's were going down. The most likely explanation of that is their increase in market share and the fact that a lot of Windows people didn't bother to change search engines and of course they offered fairly cheap API access for third parties who wanted to create a custom search experience but didn't want to invest in owning and operating a web crawler, indexer, and ranker.
So if I had been right, Google would right now be a division of Apple or maybe Microsoft. Meta (nee Facebook) could have made an excellent play here and wiped out Google by integrating a search engine into the Facebook experience. They chose not to, largely because Mark just didn't "get it." He did not appear to understand search is social, after all when you're going to buy a new car who do you ask for recommendations? Your social network of friends. Blekko demonstrated a really killer implementation where we could return search results ranked by what you and your friends liked vs what random people like (which is what Google/Bing do) and it was pretty amazing (not great for privacy and had a bunch of other implications like finding out one of your friends likes web sites selling BDSM gear when you search for mask :-))
So as the search revenue declined, Google has compensated by adding inventory (using search for things like products is nearly all ads), buying ever more traffic through deals with folks like Apple and Mozilla, and cutting costs by killing off projects/products. Sometimes directly and sometimes by forking the people responsible into another group under Alphabet and then quietly selling or closing down that group. The mean time to live once you've been spun out into an Alphabet "other bet" seems to be pretty short these days.
I've got lots of ideas and anecdotes about how they got there, but basically their behavior has now put them into a very difficult position.
True true. Also, this is a story about the curse of success. Many of their cancelled products were really things that nobody cared about, but since google itself was so high profile, that a relatively few disgruntled users had such a high resonance because reporting and echoing their woes generated clicks elsewhere.
I don't see a problem. It's a domain. You can always transfer it somewhere else. It's not like other Google services that hold your data and which you might not be able to get out anymore
A registrar cannot prevent you from transferring for something that’s not directly related to a domain dispute, that’s an ICANN rule, and a rule of most ccTLDs registries. No registrar can hold you hostage, or that could backfire horribly for them. Meaning they could get their ICANN accreditation revoked and basically get shutdown, and/or paying huge fees.
There are email addresses, a phone number, a physical address, and an online form to contact them.
Have you ever tried to contact Google? I have, using a button they designed to contact them about Site migration problems. You think I ever heard back from them? Hell no.
So if your gmail account gets hacked, sure - you are supposed to still have control of your domains according to ICANN's rules. But if Google only supports domain changes via email, and you can only contact them via email, and your email doesn't work, I think you'd be completely fucked. And complaining to ICANN about Google would just be pissing up a rope.
I think a larger worry would be running afoul of one of Google's capricious, difficult-to-reverse account suspensions. I wouldn't want my domain to end up expiring or becoming otherwise inaccessible because Google's algorithms decided to suspend my account over something innocuous I posted on YouTube or put in Google Drive.
That's the point of brands! I don't understand how they don't understand the damage they've done to themselves in certain circles. Clearly their brand is still valuable to a wider audience.
I've long wondered why companies don't put their more experimental stuff under a different brand ("X by Google"-- no not that X), and promote them to full brand-name once they've gone reliable. Probably they want such experiments to get a boost from being associated with the better brand, and they figure the brand stain of stopping those experiments isn't so bad. But these things build up over time, and each individual product manager probably don't think they're the last straw...
Another thought is that Google comes from an era of much more experimental web. Now the Internet is a much more established market, and platform stability is more a premium. Google is having trouble transitioning from their wilder younger days (of just a few years ago) to a more reliable company.
> I've long wondered why companies don't put their more experimental stuff under a different brand ("X by Google"-- no not that X), and promote them to full brand-name once they've gone reliable.
They still have most of the Alphabet to do this too. I'm still surprised they didn't already do it years ago.
Absolutely, HN's echo chamber is not reflective of normal people. But there is a growing worldwide discontent with FAANG's domineering influence. Google is hammered almost as much as Meta by political/regulatory bodies, and news of that influences how regular people see those companies. The ever-encroaching ads also push people towards competitors. Wait a few years and most users will be looking for alternatives.
Most users on this site would cut off their own thumbs before saying something about Google that isn't negative; it's just one of the hallmarks of the HN community.
To everyone complaining about the possibility of you google account getting false flagged as TOS violation: do you actively use this reason to avoid all other domain providers like GoDaddy who can terminate your account?
Just make a separate email account that exists solely to manage your domains, and this advice goes for using ANY domain registrar/provider.
> To everyone complaining about the possibility of you google account getting false flagged as TOS violation: do you actively use this reason to avoid all other domain providers like GoDaddy who can terminate your account?
My domain provider is only used as a domain provider, everything else - email, hosting etc is elsewhere.
I won’t wake up one morning and find that I’ve been caught in some kind of youtube purge that disables my account.
But...why? I mean, I get it -- domain registrars aren't exactly at the top of my list for easy-to-use, reliable, trustworthy partners that I want to build a core part of my business or identity on top of. But I'm damned sure that Google isn't either, after 15+ years of launching or acquiring fantastic tools and swiftly burying them in the Google Graveyard [1]. Say what you want about Namecheap or GoDaddy; at least being a registrar is core to their business and not just a lark.
Namecheap and Porkbun are actually very easy-to-use, reliable, and trustworthy. I don't think Google is trying to actually be better than other solutions. They're not competitive on price or support. I think their whole plan is to capture people using GCP since they're already there anyway, a la Route53 or GoDaddy. Why add complexity to your system with multiple providers to save a few bucks a year or help with theoretical issues?
Porkbun is amazing. I had a problem with my FIDO2 key (there was no password reset path for you if you still had your FIDO2 key), so I let support know. Less than a day later their engineers got back to me letting me know they had added the feature and deployed it. Everyone there is super nice as well :)
Namecheap recently suspended an account because of a tweet thread speculating that a domain was maybe related to abusive behavior. Turns out it wasn't at all. It was so arbitrary even the people who were speculating were surprised by that decision.
Even Google isn't sk arbitrary as to base their ban decisions on random Twitter discussion
I have had problems with people using bots to spam abuse reports on my domains so that they can buy them after they're taken from me. Namecheap is one of two registrars that actually buckled.
Yea - they're an absolutely terrible service that has lost a lot of ground to more relevant comparisons in recent years. Personally I've had no issue with webnames.ca but I assume that's just a Canada thing.
Google's "customer support" is so bad, I think it would be a huge mistake to let them control your domains. Dealing with Google's "support" has been a nightmare over and over on many unrelated issues.
They also abandon many projects or hold you hostage in extremely inconvenient ways.[1]
People have been complaining about this for years. Besides Google Cloud, have they addressed this or do they keep ignoring it? Does anyone know if Google Cloud has customer service that's equivalent to AWS?
It isn't just Google Cloud. I've had absolutely terrible experiences with several Google support departments. It's often impossible or difficult to resolve the problems.
A domain isn't the kind of thing that you can quickly move somewhere else when things go wrong.
I could be convinced to put up with the lack of customer support if the price is right, but the price is higher than competitors. I'll stick with Cloudflare Registrar.
Which customer support? I've heard nothing but good things for the actual customer support you pay for ( Google One) as a consumer, and a mixed bag for the not-enterprise GCP support you kinda pay for.
I’ve had simple issues with Google Ads that took MONTHS to resolve. Basically their algorithm marked one of my sites as having an image that contained malware. There was nothing I could do about it. That’s right, somehow they think a PNG hosted on AWS Cloudfront had malware. It was absurd, and they kept canceling my ads and never fixing the problem. Their customer service is atrocious.
Tying your domain to a Google account — or any centralized megaprovider account — seems fraught with risk. What happens when Google bans your account for some misstep, or even a mistake on Google's part, in some other service? Does the domain just expire because you can't access your account?
At least if you separate your email provider and your domain, if the email provider decides to ban you you can move the domain to a different email provider and maintain continuity. But if the domain registrar bans you, what then?
It seems as though the wisest move is to keep your domains hitched to the most minimal account you can — avoiding centralized service providers such as Google, Amazon, etc.
I use Google Domains with an isolated single-purpose Google account. Emails from it are forwarded to my main account. It is easily the best domain registrar out there IMO.
I'm skeptical that accounts with megaproviders can effectively be isolated. If one account gets banned, and Google determines that another account is owned by the same person, they may well ban the other account too.
The solution is to register your domain (at least) with a provider that doesn't have so much insight into their users.
Again, this applies not only to Google, but also to Amazon and others. It's really a problem with centralized reputation.
I only use Google Domains for any domains I can't get on CloudFlare. I definitely used to agree that they were the best, but CloudFlare is basically wholesale pricing and have the best DNS management, so I've moved over there for pretty much everything
Maybe you could share your experience with email that Cloudflare forwards?
I understand that they don't offer email hosting but do let you configure email forwarding. If I do that and forward my me@example.com email to something like GMail, Apple Mail, Hotmail, etc..., do my replies look like they come from me@example.com or do they come from the account the email was forwarded to?
Edit: I think I found the answer[1]. Replies come from the account the email was forwarded to, not me@example.com. That seems pretty useless for anything but receive-only accounts.
As far as I understand, this is usually the job of your mail server (I've done it with Exchange and GSuite). You add the domain to your mail server and then create aliases (or wildcards) in there and add them to your account, and then when you reply you can reply from the alias.
Nothing about that setup is normal, feels quite risky... Every login you make, perhaps years apart, will be wildly different from the norm and could easily be flagged.
A few weeks back I couldn't add/edit/remove domain names that start with a _ and contained an accent. That's when I found out how good their support really is, even for a bug on their side.
Probably best to use a service from a company primarily in the business of offering paid services.
Why jump through these extra hoops and deal with the risk? There are tons of reputable domain registrars out there, and I don't see Google Domains as providing some kind of killer feature to make it worth it.
"We launched Google Domains in 2015 to be the easiest place to find, buy, and manage a domain."
I'm sure we're all painfully aware of the longevity of many Google services that are considered "in production", there's a long list of things shut down.
BUT is it common for something to be in BETA for 7 years? That seems like a REALLY long time for something to be beta anywhere. Is that common at Google?
Providing services to Russians =/= supporting a dictatorial regime. That's very reductionist in my view. Many Russians simply cannot up and leave their country at once, or worse, maybe they are running a website that broadcasts against the Russian government, and Namecheap was one of their only options. I don't think it's as clear cut as "provide them service" but it's more nuanced than that/
Meaning Namecheap treats those living under dictatorial regimes as second class people. As a citizen of a country headed in a similar direction, this only makes me less inclined to deal with the company.
I've used Name.com for many years and have been very happy, but recently switched basic shared hosting from another provider to Gandi.net and got exposed to their backend and tools. I am now considering transferring my domains over as they come up for renewal; been very impressed!
I've been a Gandi customer since 2014 and my opinion of them is not as favorable, especially since they rolled out a new and buggy dashboard a few years ago. Historical problems I've had:
1. When attempting to update the email address on my domains and accounts in 2018, the form to do so was broken. Support merely linked me to the broken forms and did not comprehend the problem. After re-explaining the problem, they changed my address to something completely wrong, which was alarming because it wasn't an address I controlled. It was eventually resolved, but it was not an experience that inspired confidence.
2. After getting married and having my legal name changed in 2019, there was no easy process for updating Gandi's records. Support walked me through some convoluted and time-consuming process that involved creating a new account and transferring all my domains to it. I recognize this use case isn't as common, but it shouldn't have been as difficult as it was.
3. Because of the combined shenanigans of (1) and (2), I now get five duplicate emails from Gandi for everything. I have notified support of this a few times over the last couple years, but it's always met with, "sorry, it's a known bug", and I guess it will never be fixed.
The only reason I haven't moved off of them at this point is because of inertia and I don't know what other registrar would be better.
The number of products, Google actually "killed" and not just rename, merge into another product, or develop further under a new name, is quite low. And frankly, most people, complaining about product lifetime, probably never even used any of those products at all.
Hey - I'm still personally sore over iGoogle. They killed off an absolutely trivial to use RSS reader - I made heavy use of iGoogle while it still existed... and they killed it off to try and save Google+ which they then proceeded to also abandon.
I've definitely felt the burn of Google just randomly killing off a useful thing for some opaque marketing decision that turned out to be extremely ill-advised.
I'm not worried about them killing the service, I am worried about them blocking the domains of my business, for some vague reason, and me having no ability to talk to anyone to have it solved.
I am sure it doesn't happen often, but if it does it sure is not going to be to me.
So you're saying all I have to worry about is my account being nuked by an opaque algorithm or the price suddenly being jacked up 20x, like say the Maps API?! Great, sign me up!
> The number of products, Google actually "killed"... is quite low.
That is an extraordinary claim, but I'm listening.
https://killedbygoogle.com has 264 listings. Are you saying that if we excluded those that were actually renamed or folded into other products, that it would reduce 264 products to some number that is "quite low"?
The killed products that I personally actually used were:
YouTube Originals
Google Chrome Apps
G Suite (Legacy Free Edition)
Material Gallery
Google Sites (Classic)
Google My Maps
Google Play Music (replaced by YouTube Music, which is a degraded experience I pay for but do not use as much)
Google+
Google URL Shortener
Google Goggles
Google Nexus
Picasa
Google Reader
I personally think 13 is a lot, but understand that's a matter of opinion. The quantity is less important than the quality, though. I relied on Google Reader, G Suite, Google My Maps, Google Play Music and Picasa. I know of businesses built on Google Chrome Apps, and purchased services from one of them.
Those particularly personally inconvenient ones made me understand that I was too reliant on Google products, any one of which could be yanked at any time for any reason or no reason: Gmail, Voice, Google Drive, Google Cloud Platform, YouTube, and now Google Domains.
I don't have insight into why some products get yanked and others do not, and came over time to understand that my internal model about it does not correspond to actual Google reality. For instance, I might think that Gmail is way too valuable a property for Google to ever kill, but I would have thought that about many of those others, too.
Sure, if a specific feature of Classic Google Sites was used and is now different or was not merged to the New Google Sites, it's a matter of opinion.
But that's what I mean. I cannot account for all of the services you mentioned, but there is still Google Sites, there is still Google Workspace as the G Suite successor, many of the My Maps features were just moved to Google Maps. The hardware line of phones is now Pixel instead of Nexus. Obviously it evolved from Nexus and there is stuff from Nexus that didn't make it to Pixel. But if this is what we're talking about, every single tech company on the planet is "killing" stuff every time they release a new version of soft- or hardware.
Those are just examples off the top of my head. There are things that Google "killed" & I loved Google+, I used the URL shortener regularly, and the end of Google Reader was a tragedy (probably the one Google product I personally miss), but this huge list isn't a very fair depiction, IMHO.
I used to be a Namecheap customer, I have been using Google Domains for a few years now. Namecheap isn't that much cheaper, maybe a dollar or two per year in my quick look just now. I've found Google Domains really easy to use for my personal domains, including for dynamic DNS. So far it's just worked and I've been happy with it.
Not to say that Namecheap was hard to use, just that Google is pretty easy and the cost difference isn't enough to make me want to consider switching back to Namecheap.
I do not recall why I stopped using Namecheap, it was a while ago.
As someone leery of tying my domain to my Google account, I'm curious what people recommend for this use case. I have a vanity domain currently hosted on a web hosting platform. These days it only gets used to forward the email of a few people to their contemporary email accounts, all gmail based.
As I no longer use the web hosting, storage, or anything else like that I'd love to find something cheaper that can just handle the email forwarding. I like the idea of using Google as for many things I trust them more than a smaller company. But there are too many stories out there of people having no idea what they did wrong and losing all access to their account, with no recourse.
Happy customer of Cloudflare Email Routing - it works exceptionally well. I've paired it with Amazon SES for the occasional time I need to send emails from custom domain.
Agree, cloudflare is ideal for parent's use case although you have to join a waiting list of several weeks for forwarding to be activated (my experience anyways).
Now seems like a good time to point out that Google is fully aware of the linkages between all of your various Google accounts (work, personal 1, personal 2, side project, other domain, etc). Both mobile platforms allow multiple Google account login and if you use one account for work slack and one account for personal gmail then thanks to your phone OS's giant gaping per-app sandbox hole, big daddy G can see all of your credentials are being used on the same device and connect them together as a single user.
This means that any itty bitty TOS violation on one account means you potentially lose all your accounts. Accidentally contradict the WHO (who, for example, said not to wear masks) in a YouTube comment and get your personal video watching account TOSed for posting fake news? Accidentally mention an ITAR/SDN country by name in a comment field in a Google Wallet/Pay transaction? Send a zipped malware sample to a colleague for analysis from your gmail? Say goodbye to your Play Store apps published under your work account, AND your domain names registered under your side project account, AND your Google Voice number, AND all your cloud instances on your GCE account, AND all your YouTube uploads on the video account, AND all your files in Google Drive, et c.
You also lose ability to reset all of your accounts that have your @gmail.com address as the login name, and you lose the ability to even log into any accounts for which you may have used that "Login with Google" button.
Google is not trustworthy. Don't give them your money or data. Register a domain with someone who isn't Google, and point it somewhere that isn't Gmail. There are step-by-step instructions on how to do this on my website.
Since complaining on Hacker News is the only way to effectively reach Google employees, I'll say that as a customer I am confused at the offerings of Google Domains and GCP Cloud Domains (via Cloud DNS). I recently registered a domain via Cloud Domains and it shows up under Google Domains.
> Since complaining on Hacker News is the only way to effectively reach Google employees,
That's an exaggeration. You can find a bunch of them on Twitter or LinkedIn. Joking aside, B2B services have support, and consumers can pay for it via Google One.
Additionally: Are there any good registrars that support U2F/FIDO/WebAuthn (aka hardware tokens) for 2FA? Mine only does TOTP and I would like the security provided by hardware.
It's very easy to get started, and easy to progressively add services.
The most important distinction is between a domain registrar and a domain reseller. As far as I know, most start out as resellers (Namecheap started as an Enom reseller. AWS still resells Gandi). Being a legit registrar is actually fairly expensive.
Reselling complexity depends on the upstream registrar. Most of the big ones have reseller programs, including white label services. TakingNames.io uses Name.com, which doesn't require anything official. I just sell domains using Stripe for payments then use the Name.com API to buy the domain. Then I forward DNS changes using their API as well.
Currently I default to using Name.com's nameservers, but users can set custom nameservers and I may run my own eventually.
I use Porkbun because they're typically the cheapest, tbh. They have a really nice interface too, but my registrar isn't something I interact with more than once a year typically. As long as they aren't shady like GoDaddy, it doesn't matter that much. There's tons of good options.
219 comments
[ 2.7 ms ] story [ 401 ms ] threador you can start a Tell HN thread here and hope it blows up and then someone from Google can look at it.
I'm curious to be proven otherwise (and open to criticism of my claims), especially when other services have existed for a while that provide the same functionality, or offer better tie in with alternative products (hosting, pages, workers, lambdas, compute etc).
What happened?
A service that was supposedly free forever has been shut off with only a few months notice, an aggressive price structure, and no help to migrate data. Poorly communicated and badly executed - par for the course for Google these days.
They basically removed a free tier that they explicitly guaranteed would be free "forever". Because of this people set up friends and family as users using the service. Google then told people no you have to pay ridiculous amounts per month for them to keep any apps they have already bought tied to your account and there's no way to seperate your account once it's tied in. They did this with a 2 month notice period.
They have since walked back some of that due to backlash. They're now saying that you have a 6 month notice period (July 1st) and that at some inderterminate time before july 1st they'll let you transfer your account to a normal free google account. You will however lose your email address as part of the process.
I did the same after having one of the free legacy accounts for about a decade. Migrated over to Fastmail and de-googled myself.
Can we also say the same thing for GKE and Google Cloud since it is also a Google service?
Of course, I'm too lazy to find the source now, but I remember it was here in Hacker News.
[0]: https://www.fiercetelecom.com/platforms/google-cloud-revenue...
To clarify the context though, it wasn't a comment, but what was supposed to be an internal memo. However, since I can't find a single trace of this either here or elsewhere, I retract my comment and admit I may just have had too much crack one night.
Google's behavior has convinced me that it's perfectly OK to use their services, as long as you don't rely on them. They may terminate your account at no notice, or announce that a service is shutting down or adopting an unworkable pricing scheme at what would be reasonable notice to an individual, but is not acceptable to a business.
The worst things seem to happen randomly. They happen to a small percentage, perhaps even a small absolute number of their customers -- but they do happen, and there is no recourse.
But it's generally a bad idea to rely in any capacity on products marketed to consumers (not B2B) by Google, even Workspace I feel iffy on using, as you can be locked out on everything at any time.
https://www.reddit.com/r/kubernetes/comments/fdgblk/google_g...
https://cloud.google.com/storage/pricing-announce
> We will keep running this product, with existing functionality substantially unmodified and backwards compatible, for at least 10 years, with pricing not increasing by more than inflation. Or, if we discontinue the product, we will refund 10x the amount you have paid for the product, plus $1000.
Just don't use it. It isn't hard to not use google.
To be fair though I was a lot more pessimistic (which is why I exercised and sold off all of my ISO options and RSU options) so left some money on the table. :-) That said, having gone on to be responsible for operations at Blekko I felt I got a pretty good understanding of the moving pieces associated with the operational costs of providing "web 2.0" services. And that informed a better sense of what level of margin was required. Certainly Amazon does that calculation all the time in pricing their AWS services.
So I read this announcement and wished the people who signed up a good experience that didn't leave them high and dry with no where to turn. I've got high hopes and low expectations.
[1] Search ads generating a billion dollars a quarter in free cash flow that can be run by a company 1/10th the size of Google is how profitable they were at the time.
What would it have looked like if you were right about this? What would it look like if you were wrong?
I ask because later you mention that you left some money on the table, but it looks more like you left most of it (85%+) on the table (which is fine and impossible to know ahead of time!). It just seems to me like you made some predictions but every metric points to those predictions being incorrect. Have perks been removed? Has compensation fallen?
Google's per ad click revenue (CPC) started falling like a rock off a cliff during the mortgage crisis and has continued to fall since. Google also sold ads through third party sites (AdSense for Content) where they shared a meaningful and proportional chunk of that revenue with the site provider. As part of their employee onboarding I had added AdSense ads to my personal web site to get a feel for how that part of the business worked.
I also have a number of friends who ran web sites with AdSense ads and we all saw exactly the same pattern, for the same number of page views the "revenue" generated by the ads was tracking the decline in CPC.
What that said to me was that if Google maintained the level of advertising on its own sites and continued to share the same revenue with third party sites, then in roughly 5 years it wouldn't be enough money to cover costs. At that rate in 2013 or 2014 Google would have its first layoff, and then by now it would be a much smaller company or perhaps bought by someone (Apple comes to mind). (I did say I was pretty pessimistic right? :-))
But "making more inventory" (putting more ads on a given page) has zero marginal cost and if you add more inventory than the cost per ad decreases, statistically you increase your revenue.
Also if you're the #1 search engine you automatically get the best possible ad prices because you have the biggest audience. But what is #1? Well its the search engine with the most traffic going through it, and if you're not organically getting enough traffic you can pay people to send you traffic. When I started at Google they paid less and $100M a year to third parties to direct traffic to Google search, by 2015 they were paying a billion dollars a quarter for that traffic. Why? Because if they didn't pay that the traffic would go to other equally good search experiences (notably Bing).
I've watched Bing too and seen their CPC values go up while Google's were going down. The most likely explanation of that is their increase in market share and the fact that a lot of Windows people didn't bother to change search engines and of course they offered fairly cheap API access for third parties who wanted to create a custom search experience but didn't want to invest in owning and operating a web crawler, indexer, and ranker.
So if I had been right, Google would right now be a division of Apple or maybe Microsoft. Meta (nee Facebook) could have made an excellent play here and wiped out Google by integrating a search engine into the Facebook experience. They chose not to, largely because Mark just didn't "get it." He did not appear to understand search is social, after all when you're going to buy a new car who do you ask for recommendations? Your social network of friends. Blekko demonstrated a really killer implementation where we could return search results ranked by what you and your friends liked vs what random people like (which is what Google/Bing do) and it was pretty amazing (not great for privacy and had a bunch of other implications like finding out one of your friends likes web sites selling BDSM gear when you search for mask :-))
So as the search revenue declined, Google has compensated by adding inventory (using search for things like products is nearly all ads), buying ever more traffic through deals with folks like Apple and Mozilla, and cutting costs by killing off projects/products. Sometimes directly and sometimes by forking the people responsible into another group under Alphabet and then quietly selling or closing down that group. The mean time to live once you've been spun out into an Alphabet "other bet" seems to be pretty short these days.
I've got lots of ideas and anecdotes about how they got there, but basically their behavior has now put them into a very difficult position.
Starting a new...
https://www.namesilo.com/contact_us.php
There are email addresses, a phone number, a physical address, and an online form to contact them.
Have you ever tried to contact Google? I have, using a button they designed to contact them about Site migration problems. You think I ever heard back from them? Hell no.
So if your gmail account gets hacked, sure - you are supposed to still have control of your domains according to ICANN's rules. But if Google only supports domain changes via email, and you can only contact them via email, and your email doesn't work, I think you'd be completely fucked. And complaining to ICANN about Google would just be pissing up a rope.
I've long wondered why companies don't put their more experimental stuff under a different brand ("X by Google"-- no not that X), and promote them to full brand-name once they've gone reliable. Probably they want such experiments to get a boost from being associated with the better brand, and they figure the brand stain of stopping those experiments isn't so bad. But these things build up over time, and each individual product manager probably don't think they're the last straw...
Another thought is that Google comes from an era of much more experimental web. Now the Internet is a much more established market, and platform stability is more a premium. Google is having trouble transitioning from their wilder younger days (of just a few years ago) to a more reliable company.
They still have most of the Alphabet to do this too. I'm still surprised they didn't already do it years ago.
I would wager that almost all of these posters just happen to have philosophical/political problems with Google too.
To everyone complaining about the possibility of you google account getting false flagged as TOS violation: do you actively use this reason to avoid all other domain providers like GoDaddy who can terminate your account?
Just make a separate email account that exists solely to manage your domains, and this advice goes for using ANY domain registrar/provider.
Sure, GoDaddy could. But then I just lose my domains. If Google does it, I lose all my eggs.
My domain provider is only used as a domain provider, everything else - email, hosting etc is elsewhere.
I won’t wake up one morning and find that I’ve been caught in some kind of youtube purge that disables my account.
[1] - https://killedbygoogle.com/
Even Google isn't sk arbitrary as to base their ban decisions on random Twitter discussion
https://twitter.com/Namecheap/status/1489485337885921284
I'll be moving the few domains l have there, hopefully before they read this comment and ban me too.
I am having difficulties putting trust back into this relationship.
If your life was on the line and you had to choose—would you do business with Google, or GoDaddy?
But all my domains tied to a Google Account that could get cancelled with no recourse?
No, I think I'll pass.
They also abandon many projects or hold you hostage in extremely inconvenient ways.[1]
[1] https://www.androidauthority.com/gsuite-legacy-free-edition-...
GCP does have support, but the things I've heard about it from are meh ( still better than Azure or OVH though).
A domain isn't the kind of thing that you can quickly move somewhere else when things go wrong.
At least if you separate your email provider and your domain, if the email provider decides to ban you you can move the domain to a different email provider and maintain continuity. But if the domain registrar bans you, what then?
It seems as though the wisest move is to keep your domains hitched to the most minimal account you can — avoiding centralized service providers such as Google, Amazon, etc.
The solution is to register your domain (at least) with a provider that doesn't have so much insight into their users.
Again, this applies not only to Google, but also to Amazon and others. It's really a problem with centralized reputation.
Cloudflare offers everything they do. It's cloudflare's core business and I don't have to deal with Google's tiny attention span.
I understand that they don't offer email hosting but do let you configure email forwarding. If I do that and forward my me@example.com email to something like GMail, Apple Mail, Hotmail, etc..., do my replies look like they come from me@example.com or do they come from the account the email was forwarded to?
Edit: I think I found the answer[1]. Replies come from the account the email was forwarded to, not me@example.com. That seems pretty useless for anything but receive-only accounts.
[1]: https://community.cloudflare.com/t/replying-from-new-custom-...
Probably best to use a service from a company primarily in the business of offering paid services.
https://support.google.com/domains/answer/7179397?authuser=1...
Though I don't know what happens if/when one of the users gets banned for some reason.
I'm sure we're all painfully aware of the longevity of many Google services that are considered "in production", there's a long list of things shut down.
BUT is it common for something to be in BETA for 7 years? That seems like a REALLY long time for something to be beta anywhere. Is that common at Google?
No affiliation, I just love it and see people in this thread rightly lamenting godaddy, and surprisingly no mention of this gem of a company
No affiliation with Namecheap, just a happy customer of a company that is not supporting a dictatorial regime.
[1] https://news.gandi.net/en/2022/03/for-all-the-people-and-one...
[2] https://www.theverge.com/2022/3/1/22956581/russia-ukraine-na...
What does that tell you?
1. When attempting to update the email address on my domains and accounts in 2018, the form to do so was broken. Support merely linked me to the broken forms and did not comprehend the problem. After re-explaining the problem, they changed my address to something completely wrong, which was alarming because it wasn't an address I controlled. It was eventually resolved, but it was not an experience that inspired confidence.
2. After getting married and having my legal name changed in 2019, there was no easy process for updating Gandi's records. Support walked me through some convoluted and time-consuming process that involved creating a new account and transferring all my domains to it. I recognize this use case isn't as common, but it shouldn't have been as difficult as it was.
3. Because of the combined shenanigans of (1) and (2), I now get five duplicate emails from Gandi for everything. I have notified support of this a few times over the last couple years, but it's always met with, "sorry, it's a known bug", and I guess it will never be fixed.
The only reason I haven't moved off of them at this point is because of inertia and I don't know what other registrar would be better.
The number of products, Google actually "killed" and not just rename, merge into another product, or develop further under a new name, is quite low. And frankly, most people, complaining about product lifetime, probably never even used any of those products at all.
Yes, killedbygoogle.com is fun, but come on...
I've definitely felt the burn of Google just randomly killing off a useful thing for some opaque marketing decision that turned out to be extremely ill-advised.
I am sure it doesn't happen often, but if it does it sure is not going to be to me.
That is an extraordinary claim, but I'm listening.
https://killedbygoogle.com has 264 listings. Are you saying that if we excluded those that were actually renamed or folded into other products, that it would reduce 264 products to some number that is "quite low"?
Those particularly personally inconvenient ones made me understand that I was too reliant on Google products, any one of which could be yanked at any time for any reason or no reason: Gmail, Voice, Google Drive, Google Cloud Platform, YouTube, and now Google Domains.
I don't have insight into why some products get yanked and others do not, and came over time to understand that my internal model about it does not correspond to actual Google reality. For instance, I might think that Gmail is way too valuable a property for Google to ever kill, but I would have thought that about many of those others, too.
But that's what I mean. I cannot account for all of the services you mentioned, but there is still Google Sites, there is still Google Workspace as the G Suite successor, many of the My Maps features were just moved to Google Maps. The hardware line of phones is now Pixel instead of Nexus. Obviously it evolved from Nexus and there is stuff from Nexus that didn't make it to Pixel. But if this is what we're talking about, every single tech company on the planet is "killing" stuff every time they release a new version of soft- or hardware.
Those are just examples off the top of my head. There are things that Google "killed" & I loved Google+, I used the URL shortener regularly, and the end of Google Reader was a tragedy (probably the one Google product I personally miss), but this huge list isn't a very fair depiction, IMHO.
Not to say that Namecheap was hard to use, just that Google is pretty easy and the cost difference isn't enough to make me want to consider switching back to Namecheap.
I do not recall why I stopped using Namecheap, it was a while ago.
As I no longer use the web hosting, storage, or anything else like that I'd love to find something cheaper that can just handle the email forwarding. I like the idea of using Google as for many things I trust them more than a smaller company. But there are too many stories out there of people having no idea what they did wrong and losing all access to their account, with no recourse.
For email forwarding, Cloudflare Email Routing looks promising. I'm just about to give it a try. It's currently in beta though.
Another poster a month ago said it took a week: https://news.ycombinator.com/item?id=30129770
This means that any itty bitty TOS violation on one account means you potentially lose all your accounts. Accidentally contradict the WHO (who, for example, said not to wear masks) in a YouTube comment and get your personal video watching account TOSed for posting fake news? Accidentally mention an ITAR/SDN country by name in a comment field in a Google Wallet/Pay transaction? Send a zipped malware sample to a colleague for analysis from your gmail? Say goodbye to your Play Store apps published under your work account, AND your domain names registered under your side project account, AND your Google Voice number, AND all your cloud instances on your GCE account, AND all your YouTube uploads on the video account, AND all your files in Google Drive, et c.
You also lose ability to reset all of your accounts that have your @gmail.com address as the login name, and you lose the ability to even log into any accounts for which you may have used that "Login with Google" button.
Google is not trustworthy. Don't give them your money or data. Register a domain with someone who isn't Google, and point it somewhere that isn't Gmail. There are step-by-step instructions on how to do this on my website.
Disc. Googler, not in Domains.
That's an exaggeration. You can find a bunch of them on Twitter or LinkedIn. Joking aside, B2B services have support, and consumers can pay for it via Google One.
The most important distinction is between a domain registrar and a domain reseller. As far as I know, most start out as resellers (Namecheap started as an Enom reseller. AWS still resells Gandi). Being a legit registrar is actually fairly expensive.
Reselling complexity depends on the upstream registrar. Most of the big ones have reseller programs, including white label services. TakingNames.io uses Name.com, which doesn't require anything official. I just sell domains using Stripe for payments then use the Name.com API to buy the domain. Then I forward DNS changes using their API as well.
Currently I default to using Name.com's nameservers, but users can set custom nameservers and I may run my own eventually.
But I have been a happy porkbun customer for a few years and they are my go to recommendation to anyone who asks.