Cool idea but I tend to glance through every email as it comes in and either respond, do nothing or mark them for a later action (flagging, etc) so it doesn't quite fit into my workflow.
On the other end of this, there are definitely times where I've wondered how busy someone I'm emailing was. I'd enjoy being able to quickly gauge their status.
The site looks very nice, and the idea looks interesting. Another small typo: "Also until we get create a proper login system".
How do you determine what are "healthy" and "unhealthy" amounts of email? If I ignore a bunch of mailing-list type email in my inbox by just glancing at the title, I may have hundreds of "unread" messages but that doesn't mean I'm totally flooded with email. Thoughts?
Great point. In future versions we may only ping your Priority Inbox, instead of everything. Would that be a more accurate reflection of your "busyness"?
Having filters: Most users may use Inbox as the fall through location for emails. But a lot use filters as a way to move stuff out of the inbox to specific folders as a means to prioritize responses.
eg. My wife, business partner etc, might make it to folder important, my 2nd level priority emails go someplace else, mailing lists elsewhere and so on.
Inbox is whats left and is least priority. How do you account for whats important. What if I don't use priority inbox? What happens when I don't read the email in my inbox at all since it isn't critical to my day to day function.
This also doesn't account for a mail client use or mail forwarding from Google. Since Gmail provides a way to use a mail client or forward mail options, it means that I might read mail on my client but not report back to gmail or just read all the mail from another account.
Anyway, some thoughts to ponder over. May not be a mainstream problem since most users might not be doing what I suggested.
I get the feeling that this is a MVP or feature test for something bigger. Because truth be told, I don't see why people would care about someone's inbox health, especially since people use their Gmail account as a garbage dump+todo list+backup. I've seen inboxes with THOUSANDS of unread email and most people I know don't archive anything at all.
An interesting idea, but one I'd disagree with almost completely. Email works extremely well for me because I can receive it regardless of my availability, and respond to it when I have time. Your blog post notes that email interactions don't match real life; I agree, but I'd consider that a feature. I can easily solve the "important people" problem by using filters to call attention to email from those people, but I'd only need to do that if I couldn't keep up with email in the first place; currently I can see at a glance who my email comes from, and optionally cherry-pick mails to respond to first. Otherwise, to the extent email becomes more like real-life interactions, it becomes less useful to me.
> I've seen inboxes with THOUSANDS of unread email
Is(n't) this 'bad'?
I avoid email in some circumstances because people don't seem to use it well (Admittedly what is meant by 'well' can be subjective). Most of them have hundreds/thousands of unread emails.
I appreciate a good hack, but just can't get past the idea that this is a solution in search of a problem.
2 Reasons I would never consider using this:
1. I don't want anyone to have any idea "how busy I am". Maybe I'm old fashioned, but the size of my inbox, like many other things, is no one's business but mine.
2. This effectively makes the sender the gatekeeper for deciding what's important. I want to be my own gatekeeper. I would much rather have everyone send everything when they would normally send it and let me decide when or whether to read it. I can't think of any good reason why losing control and losing data would be advantageous. I'd rather figure out ways to manage my time and my inbox than wonder what I'm not receiving because someone else made a decision "on my behalf".
"I appreciate a good hack, but just can't get past the idea that this is a solution in search of a problem."
I had exactly the same reaction: good hack, where's the problem?
The solution to the problem of too much email already exists, and that solution is ... email. Email is asynchronous, and you get to decide when and what to do with it.
But respecting people's time isn't about knowing how much e-mail the person you're sending to has...
It's about sending only important e-mails/"not spamming". So, regardless of whether the guy I'm sending to has an empty or an overloaded inbox, I should always send the e-mail, because it's important.
Great point. That's why theres a line underneath "unbearable" that says "please only send if it's urgent."
Also to your point, I'm not sure if this is a good product for workplace email exchanges. In that setting you're sort of forced to send things to people wether you want to or not.
I don't have an overloaded inbox, but for those who do, it seems to me that they're mostly overloaded with stuff that was sent to a group rather than to them as an individual.
If the sender is even thinking about the question "Does this particular individual have time to read this email?" then the chances are that this email is already far more important than average.
"Overflowing inboxes are the problem."
Exactly, maybe you can hack a simple "remove reply all button", so people need to think before they actually add more names to the CC list!
2) I can understand why you would want to see each and every email. Although I think some people get so much email that they would happily place some of the burden on the sender in exchange for the time savings.
I don't have this problem as I just leave emails I'm not immediately taking action on in the inbox. But maybe an auto-responder is a better solution for those that have this problem. It could explain that you're busy and hint that the sender can add the word "URGENT" to the subject to grab your attention in emergencies. You could then, with a few simple rules, manage your inbox without giving an external service access to your inbox.
Anyway, as far as anyone is concerned my inbox is always swamped. It's usually true, but if it's not I might get away with reading a few extra articles on HN without anyone knowing my inbox is screaming for some action.
I know lots of people who could get a ton of use out of this. VC's, local startup facilitators, generally people who are probably getting a ton of emails from people who they don't know. I think this could be really useful for these people. Hell, even middle managers at large corps who are buried in mail.
Basically, if you're not getting a ton of email, you don't need this.
Isn't this effectively a way to stick a button at the bottom of my emails that says, "I'M INCREDIBLY DISORGANIZED"?
Now, within teams, I can definitely see the use - particularly if it also picked up tasks from bug trackers, tools like Remember the Milk, etc. But maybe as a Rapportive-style dashboard (and at-a-glance team page) rather than a signature - so when I email my colleague, it warns me that he's late on 3 tasks and has a lot of unread email.
I can't say much about the service; I wouldn't use it having little email use. But the site itself is broken and severely overlapping for me, even when zoomed out. (mobile opera)
Visual nitpicks: your title tag says "SmokeSignal" while the rest of your site uses "Smoke Signal"; and "all others click here" should probably be "all others sign up to be notified" or something.
You can probably also safely reduce the number of fonts you're using.
This favours people who check emails all the time (24/7 if you get international emails), and says nothing of those who read all their emails, then goes through all the work created by them, then repeat (as my mum does all day).
2 Suggestions:
1. A way to control which emails this gets attached to. If I'm emailing a client, I don't want them to ever feel I'm too busy to be contacted.
2. Allow for other measurements. In the same way most phones have a DND button, I would be great to have a manual override for days I'm busy. Also for me it would make more sense to measure how busy my calendar is vs my inbox.
Additional variation: It might be interesting to post an average response time to expect vs ples/tol/unb.
Another take on the same problem is to send an automatic reply saying
Your email has been received.
There are %N emails in my Inbox before yours.
Your email is important to me.
The estimated wait time for the response is %M days.
Thank you for your patience.
Seriously though, there's maybe a dozen ultra-important people in the world for whom I could tolerate a reply like that. But anyone that important really should have their secretary sorting through their email anyway.
A reply like that from someone of lower (or even equal) status would be incredibly rude.
The problem with this approach is that I would not want to auto-reply to every message, particularly not group lists or important people who expect their stuff to be read on time. I think smokesignal is a lot more subtle.
Despite whether of not I'd use this service I must say your site explains it very clearly, directly, and in terms anyone can understand so I'd say job well done.
Completely unrelated, but how does that Museo Sans render so nicely on Win/Chrome? Usually font rendering on Chrome is horrible. Now, checking Typekit, it seems some fonts have nice anti-alias, while some not. Where's the difference?
This and the fact that Jos, the Museo designer, has always been very web-oriented and paid a lot of attention to the rasterization issues. His fonts are all really well hinted to begin with, and then there is Typekit's conditional .ps serving on top of that.
Isn't it already solved, at least in gmail with the priority inbox thing. And perhaps it is a problem meant to be solved at the receiver's end and not sender's end.
BTW, as a sender, I would love to have a way to incentivize someone to read my email even if he is busy. I can totally see that being monitized.
And you you already haven't, check this discussion on avc
http://www.avc.com/a_vc/2010/10/the-impact-of-priority-inbox.... The comments thread is especially educational on how people use this. avc.com is a good resource for user research if you are into product development, provided Fred writes about it :)
There are two huge problems with this service: trust and privacy.
Trust: a one page website is asking for access to my Gmail account. As far as I can tell, this means it gets access to everything 24/7. EVERYTHING. Holy crap. Because of the way that web security has evolved, my email inbox (not Gmail, but that's beside the point) is now the master key to my life. No way in hell am I handing a service like this the master key to my life.
Privacy: I'm assuming this is inserted into the email as an HTTP reference ("signature updates throughout the day"). If that's the case, then most correspondents won't see the image because modern email clients block 'beacon' image requests by default. If that's not the case and the image is embedded as a MIME object, then the tool is kinda useless, because who knows when a correspondent will read my reply?
If anything, the real solution is already described in the website header: "It's kinda like the AWAY setting on instant messenger, but for email". Most IM software, including Gmail, already has "online presence" notification. Perhaps that's where the real solution lies.
The design of the site is very, very good. Within a couple of seconds I knew EXACTLY what this does. Not usually the case with a lot of startups out there. That text under the logo is very good.
Having said that, unfortunately I'll join others in saying I won't use this. I'm one of hte "searchers" - my inbox is always full, but I search for right emails, instead of filing into folders and deleting.
It's true that you know exactly what the service does, zavulon... but evidently that's only half the battle. You know what it does... but you don't know WHY you need it. Nobody knows that. Because it's not written on the page; it's implied. (Never good when your brand and solution are new!)
A part of the problem here comes down not to the service you're providing, mtgentry, but what you're saying or not saying about it. So my feedback is about your customer-facing copy.
Although I love the clarity of the headline, I'd recommend you consider fleshing the headline out to address a key benefit or the single biggest point of value, possibly in a nicely sized subhead. Something like:
"Broadcast Your Inbox Health
When your team or family sees you're swamped, they'll only send you critical stuff."
A few other thoughts:
1. "Broadcast" is a scary word. It's clear and noticeable, but it's scary. Reconsider?
2. What's the pain you're eliminating? It's not making it so people are "less likely to email you", as you put it. We still need communication. It's just that, when we're busy, we don't want the emails we don't need. The pain you're eliminating is unnecessary emails. It seems obvious to me, but it's nowhere on the page. (Of course, I may be totally wrong!)
3. You write about what senders/recipients can see (i.e., "It allows anyone you email to see the size of your inbox"), but you don't write about what people can't see. That's important. The details that stay hidden from others - like subject lines and sender names - are even more important, in the sensitive world of personal and business comm, than what's shown to them. Tell potential customers exactly how private their inbox will remain.
4. People don't want others to know how jam-packed or empty their inboxes are because that says something about them. (Others have noted this already.) Assuming your product addresses this issue elegantly, you'll want to message this on your home page or in easy-to-read FAQs.
5. An 'ideal for' line would greatly help. People need to identify. Help them.
6. Why is Smoke Signal better than an auto-responder? Why is it better than IM statuses? Why is it more efficient or effective than the solutions the HN community is throwing out? A testimonial from a customer that covers off these sorts of things could do some serious heavy lifting here.
Sorry if that's going too far. It seems to me that there are a lot of great objections and anxieties rising to the surface in this thread. You can totally address them easily on the page.
This provides a greater benefit to the recipient than the sender.
Jack wants to send Jill an email and using SmokeSignal can send it when there is the least noise in Jill's inbox. SmokeSignal is a utility for him not her. Devise a way to implement/market SmokeSignal to Jack, in which he persuades Jill to use it.
Great design and bravo for actually shipping code. But I don't think I would use it because there are definitely more than 7000 emails in my inbox but I always reply emails immediately that I know are important.
What if I include some key-phrase in signature and people who send me emails with that key-phrase in subject are more likely to get a quick reply? But this is a deviation from your original idea.
As mentioned in another thread, maybe there could be an algorithm that uses multiple data points to determine availability? So it would take into account that you haven't opened that 5,345th email from a year ago, and you're unlikely to any time soon.
My friend Eric's courteous.ly (featured on lifehacker and mashable a few months back) does something similar except it uses rolling data points to determine what "normal" is for you, as opposed to a single absolute scale for everyone. The advantage of Smoke Signal is that it has a real-time meter as opposed to making a recipient click on a link to get the status of your inbox.
I actually reached out to Eric about the idea originally but didn't hear back, so we just went ahead and built it on our own : ) The only thing I'm not crazy about w/ coutreous.ly is the stats live outside email ecosystem.
Buster Benson is doing cool things too with http://howsmyemail.com. He provided some encouragement early on.
Nice site, clearly written and straight to the point. However I agree with the sentiment that, if it indeed addresses a problem, it tackles it from the wrong angle.
The problem this introduces is that it's useless unless people only email you by replying. If they're replying to you it's probably important, and you don't want to tell someone not to reply or to reply later. And to expect someone to do that is unreasonable.
If someone emails you direct, they don't see your signature. So it doesn't fulfil its purpose then.
Finally, an overflowing inbox shouldn't be the responsibility of someone trying to contact you. Things like labels, filters and priority flags are all tools used by email clients to allow the user/recipient to establish a system to manage large amounts of email that is most suitable for them.
You can't expect the sender to help you manage your time better. And thus if this servie is useful to you, I'd be more inclined to think your email client isn't being worked hard enough.
83 comments
[ 4.8 ms ] story [ 141 ms ] threadThere's a little typo - "We use Oauth to look at the amount email in your inbox, nothing else." - missing OF after amount.
On the learn more page there's an extra apostrophe - "email signature that let's other"
It looks really neat. How do you deal with "out of office" situations, where people are likely to have full inboxes?
If someone gets a full inbox while on vacation, I'm guessing they would still want others to know their inbox is full, no?
On the other end of this, there are definitely times where I've wondered how busy someone I'm emailing was. I'd enjoy being able to quickly gauge their status.
How do you determine what are "healthy" and "unhealthy" amounts of email? If I ignore a bunch of mailing-list type email in my inbox by just glancing at the title, I may have hundreds of "unread" messages but that doesn't mean I'm totally flooded with email. Thoughts?
Having filters: Most users may use Inbox as the fall through location for emails. But a lot use filters as a way to move stuff out of the inbox to specific folders as a means to prioritize responses.
eg. My wife, business partner etc, might make it to folder important, my 2nd level priority emails go someplace else, mailing lists elsewhere and so on.
Inbox is whats left and is least priority. How do you account for whats important. What if I don't use priority inbox? What happens when I don't read the email in my inbox at all since it isn't critical to my day to day function.
This also doesn't account for a mail client use or mail forwarding from Google. Since Gmail provides a way to use a mail client or forward mail options, it means that I might read mail on my client but not report back to gmail or just read all the mail from another account.
Anyway, some thoughts to ponder over. May not be a mainstream problem since most users might not be doing what I suggested.
Our core idea is that email interactions should be based on one's availability. More thoughts on that here: http://blog.getsmokesignal.com/post/10660730744
This is me, for years.
http://www.wuphf.com/
Is(n't) this 'bad'?
I avoid email in some circumstances because people don't seem to use it well (Admittedly what is meant by 'well' can be subjective). Most of them have hundreds/thousands of unread emails.
2 Reasons I would never consider using this:
1. I don't want anyone to have any idea "how busy I am". Maybe I'm old fashioned, but the size of my inbox, like many other things, is no one's business but mine.
2. This effectively makes the sender the gatekeeper for deciding what's important. I want to be my own gatekeeper. I would much rather have everyone send everything when they would normally send it and let me decide when or whether to read it. I can't think of any good reason why losing control and losing data would be advantageous. I'd rather figure out ways to manage my time and my inbox than wonder what I'm not receiving because someone else made a decision "on my behalf".
I had exactly the same reaction: good hack, where's the problem?
The solution to the problem of too much email already exists, and that solution is ... email. Email is asynchronous, and you get to decide when and what to do with it.
These guys do a good job: http://emailcharter.org
We're trying to provide a framework around that first rule of respecting the recipient's time.
It's about sending only important e-mails/"not spamming". So, regardless of whether the guy I'm sending to has an empty or an overloaded inbox, I should always send the e-mail, because it's important.
Also to your point, I'm not sure if this is a good product for workplace email exchanges. In that setting you're sort of forced to send things to people wether you want to or not.
If the sender is even thinking about the question "Does this particular individual have time to read this email?" then the chances are that this email is already far more important than average.
Anyway, as far as anyone is concerned my inbox is always swamped. It's usually true, but if it's not I might get away with reading a few extra articles on HN without anyone knowing my inbox is screaming for some action.
Basically, if you're not getting a ton of email, you don't need this.
I'd never use it either, but I'd also wouldn't post nearly as much information on facebook as most of my friends do.
Ones own preferences might not always be a good indicator the public's preferences.
Now, within teams, I can definitely see the use - particularly if it also picked up tasks from bug trackers, tools like Remember the Milk, etc. But maybe as a Rapportive-style dashboard (and at-a-glance team page) rather than a signature - so when I email my colleague, it warns me that he's late on 3 tasks and has a lot of unread email.
If your inbox is overloaded, then you are unproductive, overwhelmed, unhelpful, flustered.
If you are in between, it says almost nothing about you and therefore would be pointless.
I think this was probably a fun little project, but I see absolutely no sense in it- at least not the way the author intended anyway.
You can probably also safely reduce the number of fonts you're using.
2 Suggestions: 1. A way to control which emails this gets attached to. If I'm emailing a client, I don't want them to ever feel I'm too busy to be contacted. 2. Allow for other measurements. In the same way most phones have a DND button, I would be great to have a manual override for days I'm busy. Also for me it would make more sense to measure how busy my calendar is vs my inbox.
Additional variation: It might be interesting to post an average response time to expect vs ples/tol/unb.
Seriously though, there's maybe a dozen ultra-important people in the world for whom I could tolerate a reply like that. But anyone that important really should have their secretary sorting through their email anyway.
A reply like that from someone of lower (or even equal) status would be incredibly rude.
http://blog.typekit.com/2011/03/16/skolar-web-hinted-for-bet...
BTW, as a sender, I would love to have a way to incentivize someone to read my email even if he is busy. I can totally see that being monitized.
And you you already haven't, check this discussion on avc http://www.avc.com/a_vc/2010/10/the-impact-of-priority-inbox.... The comments thread is especially educational on how people use this. avc.com is a good resource for user research if you are into product development, provided Fred writes about it :)
Trust: a one page website is asking for access to my Gmail account. As far as I can tell, this means it gets access to everything 24/7. EVERYTHING. Holy crap. Because of the way that web security has evolved, my email inbox (not Gmail, but that's beside the point) is now the master key to my life. No way in hell am I handing a service like this the master key to my life.
Privacy: I'm assuming this is inserted into the email as an HTTP reference ("signature updates throughout the day"). If that's the case, then most correspondents won't see the image because modern email clients block 'beacon' image requests by default. If that's not the case and the image is embedded as a MIME object, then the tool is kinda useless, because who knows when a correspondent will read my reply?
If anything, the real solution is already described in the website header: "It's kinda like the AWAY setting on instant messenger, but for email". Most IM software, including Gmail, already has "online presence" notification. Perhaps that's where the real solution lies.
Having said that, unfortunately I'll join others in saying I won't use this. I'm one of hte "searchers" - my inbox is always full, but I search for right emails, instead of filing into folders and deleting.
A part of the problem here comes down not to the service you're providing, mtgentry, but what you're saying or not saying about it. So my feedback is about your customer-facing copy.
Although I love the clarity of the headline, I'd recommend you consider fleshing the headline out to address a key benefit or the single biggest point of value, possibly in a nicely sized subhead. Something like:
"Broadcast Your Inbox Health
When your team or family sees you're swamped, they'll only send you critical stuff."
A few other thoughts:
1. "Broadcast" is a scary word. It's clear and noticeable, but it's scary. Reconsider?
2. What's the pain you're eliminating? It's not making it so people are "less likely to email you", as you put it. We still need communication. It's just that, when we're busy, we don't want the emails we don't need. The pain you're eliminating is unnecessary emails. It seems obvious to me, but it's nowhere on the page. (Of course, I may be totally wrong!)
3. You write about what senders/recipients can see (i.e., "It allows anyone you email to see the size of your inbox"), but you don't write about what people can't see. That's important. The details that stay hidden from others - like subject lines and sender names - are even more important, in the sensitive world of personal and business comm, than what's shown to them. Tell potential customers exactly how private their inbox will remain.
4. People don't want others to know how jam-packed or empty their inboxes are because that says something about them. (Others have noted this already.) Assuming your product addresses this issue elegantly, you'll want to message this on your home page or in easy-to-read FAQs.
5. An 'ideal for' line would greatly help. People need to identify. Help them.
6. Why is Smoke Signal better than an auto-responder? Why is it better than IM statuses? Why is it more efficient or effective than the solutions the HN community is throwing out? A testimonial from a customer that covers off these sorts of things could do some serious heavy lifting here.
Sorry if that's going too far. It seems to me that there are a lot of great objections and anxieties rising to the surface in this thread. You can totally address them easily on the page.
Jack wants to send Jill an email and using SmokeSignal can send it when there is the least noise in Jill's inbox. SmokeSignal is a utility for him not her. Devise a way to implement/market SmokeSignal to Jack, in which he persuades Jill to use it.
We think Jill would want to use it to decrease the number of cock pics in her inbox.
There might be a typographical error in the Privacy section: "We use Oauth to look at the amount (of?) email in your inbox, nothing else."
(I don't mean to nitpick, but we want your site to be the best it can be!)
For now at least, I find it more useful embedded on my site than in email.
Buster Benson is doing cool things too with http://howsmyemail.com. He provided some encouragement early on.
The problem this introduces is that it's useless unless people only email you by replying. If they're replying to you it's probably important, and you don't want to tell someone not to reply or to reply later. And to expect someone to do that is unreasonable.
If someone emails you direct, they don't see your signature. So it doesn't fulfil its purpose then.
Finally, an overflowing inbox shouldn't be the responsibility of someone trying to contact you. Things like labels, filters and priority flags are all tools used by email clients to allow the user/recipient to establish a system to manage large amounts of email that is most suitable for them.
You can't expect the sender to help you manage your time better. And thus if this servie is useful to you, I'd be more inclined to think your email client isn't being worked hard enough.