Amazon is unusable at this point, and I don’t get how they have so many customers. Free and fast shipping is no longer exclusive to them, and there are others out there with far nicer websites and no shitty ad listings.
The alternative is track down the original, individual vendor and deal with their custom sign up, shopping cart, shipping, and support on their site. Repeat with each different vendor for next purchase.
As much as Amazon hates its customers and vendors, it's got a consistent experience.
I try to patronize the original vendors. The large markets like Walmart and Target squeeze their suppliers hard to widen their margins. So if everything's about equal, I'd rather go to the source, especially if it's a mom and pop so they get a larger cut of the same money.
While actually doing the signup is a pain, I just use a “hide-my-email” address and cut it off after I receive the item. And I’d personally prefer to enter my credit card info every time. I once accidentally clicked on the “Yes, sign me up for Amazon Prime today, even though I’ve turned it down literally hundreds of times,” button and they immediately charged my credit card without even an “Are you sure?” Alert. Luckily I was able to cancel and get it refunded relatively easily (after 5 screens of “are you sure?” And “do you want to just pause it for a few months?”).
Almost everyone, in the UK at least, has a largely seamless experience with PayPal, Google Pay or Apple Pay these days. The shipping address gets auto-completed by interfacing with the payment processor and there's no account sign-up.
And since most of them actually outsource their websites to shopify or whoever, the user experience is basically as consistent as Amazon.
Cannot say enough bad things about OnTrac. They routinely throw packages at the end of our driveway instead of leaving at the porch like everyone else does.
The end of the (long) driveway is treed so sometimes we are literally hunting in the woods for our package after an OnTrac delivery.
It's easy. It's easier to buy there than elsewhere because it's habit.
I stopped prime a couple years ago, I buy from other stores when I can, but sometimes you just need protein powder, spray bottles, stove gaskets, a 300 piece puzzle, and a cello stand. Amazon makes it possible to just buy one spot.
My shipping has deteriorated massively in the last couple of years. What used to be 2 day shipping as a prime member is now often as much as 10 days. That, plus all the knock-offs and bad product quality, has made me stop using Amazon for much.
They've built out small, local distribution centers that stock the more commonly ordered items. When you're in an area with one and pick the right item, it comes same or next day.
I only need to buy something online every couple months, maybe once a month at most. I hate shopping so I'll be damned if I will spend 1 more second thinking about the process than I have to. Amazon always has the thing, ships it in 2 days, I can be relatively sure I'm not getting ripped off by more than +/- 25% and that's good enough for me. I've never had any issues with fakes that HN complains about all the time.
I think Amazon lives off the backs of folks like me, or maybe people that shop slightly more than me but not much. If I was the type of person shopping for things everyday I'd imagine I would branch out. But for the vast majority of folks consistency is king.
> I can be relatively sure I'm not getting ripped off by more than +/- 25%
I think this is the only thing keeping them afloat. How are you so sure you’re not getting ripped off? Did you know counterfeits can be sold under the “sold by anazon.com” branding because of co-mingling?
I used to have the same view as you until I started getting shoddy products consistently from brands that were otherwise high quality if I purchased in store. Then I realized I had no way to tell if what I was purchasing was real, and I started questioning why the lack of toothpaste I bought tasted different than normal and had off-color printing.
I’m just increasingly finding it not worth the worry, especially for things I put I my body.
bought an apple charger, nearly set my house on fire. I opened up the one I bought from amazon, and the old one I had at home. weight, number of components, etc clearly told me it was a differnt product. Yeah I was done buying anything electronic from amazon.
Yes. I bought a ladle from Amazon. I noticed from some of the comments that a lot of people were getting a knock off ladle.
When I arrived, I checked to see if it was legitimate, and… it was not. It was a knock-off.
It was fine as a ladle. It ladled things. I never would’ve noticed or complained if I hadn’t seen the rules. No harm, no foul, right?
Absolutely not. That day I made a rule that I do not buy anything that goes on your skin, in your body, or health and safety kit from Amazon. If I can’t trust their ladles are authentic, I can’t trust their sunscreen or thermometers are authentic.
So, while the ladle didn’t harm me directly, it did pretty significant change my purchase habits.
Well, you don't know that the ladle didn't harm you directly. If it's made of substandard materials that leech carcinogens into your food, the effects might take years to appear.
> Did you know counterfeits can be sold under the “sold by anazon.com” branding because of co-mingling?
I have also had a bad experience with "Sold by Amazon.com" so I'm not questioning the veracity of what you are saying. But how does this work? How can someone get a counterfeit product under this umbrella?
"Sold by Amazon" comingles identical SKUs from different sellers in their warehouses.
Seller A sells real Product Z on Amazon. Seller B sells fake Product Z on Amazon. When you order Product Z that is "Sold on Amazon" you might get a real one provided by Seller A, or you might get a fake one sold by Seller B
My understanding is, if I sell an item with a SKU[1] 123456, and use "fulfillment by Amazon" it goes in an Amazon warehouse in a bucket with all the other items of the same SKU using Amazon's shipping. Then my inventory becomes just a number in a database.
People selling DVDs on Amazon were complaining about bad reviews because someone bought from them, but got a counterfeit sold by someone else.
I mean literally the next sentence after your quote says "I've never had any issues with fakes that HN complains about all the time" so I'm pretty positive they do know about it.
For me it's the fact that they have literally _everything_ on their store.
I'm not going to go out and make 3 different accounts on sites that aren't Amazon, when I could save time and buy anything ranging from auto parts to PC parts to groceries on the same website.
Yes, a lot of it is rebadged Ali junk, but guess what, sometimes that junk actually does the work it's supposed to. If I'm buying a plastic towel hook for the bathroom, I really don't care where it comes from or if it's 50c cheaper on another website.
>" I hate shopping so I'll be damned if I will spend 1 more second thinking about the process than I have to. Amazon always has the thing, ships it in 2 days, I can be relatively sure I'm not getting ripped off by more than +/- 25% and that's good enough for me."
My experience before I got rid of Amazon years ago started out similar but then I found that the process of shopping took longer and longer - trying to compare 50+ versions of the same thing, filtering out dubious looking sellers and brands etc. I actually started to feel like the experience was worse than just going to a store and carrying the the thing home. I also started to think the prices weren't really all that great because they became the same or or often slightly more expensive that what I could find in a brick and mortar store. Couple this with a general decline in Amazon's last mile delivery which seemed to be a whole other shit show where the contracting parcel service would mark them as delivered even though they hadn't actually been deliver yet and it just became a really miserable experience. Should you need to contact customer service and speak to someone you can pretty much dispense with another half hour of your time.
>"But for the vast majority of folks consistency is king."
For me there was very little consistency in the Amazon experience. It was hit and miss. From reading this article though it sounds like the thing that is consistent is an increasingly worse experience.
They often don't, like the extension cord I bought that flips my breaker when I plug it in. I don't want garbage products that were sourced from the dumpster next to a Chinese factory after they make a defective batch.
"Six letter Chinese sellers" does not automatically mean cheap shitty defective rejects. If anything, that's just stereotyping and xenophobia.
For every one of you, I'm sure there's a dozen who have had no issues with the product. And I'm sure there's been plenty of people who have had the same issue with a name brand product that was made in the same factory by the same process and people.
I'm not bagging on Chinese manufacturing in general, they build the worlds stuff, including super high quality+value items. Yet throwaway brands peddling junk that wouldn't have realistically made it onto the shelves of a big box store is a real problem on Amazon's marketplace, and other similar ones.
> I don't want garbage products that were sourced from the dumpster next to a Chinese factory after they make a defective batch.
> Yet throwaway brands peddling junk that wouldn't have realistically made it onto the shelves of a big box store is a real problem on Amazon's marketplace, and other similar ones.
Either it's a defective batch of products that would have been sold under a brand name or its junk that would have never been sold at all. Both of these can't be true of the same product.
I'd also argue that being sold at a big box store is not really indicative of much in the 21st century.
> I'd also argue that being sold at a big box store is not really indicative of much in the 21st century.
If you haven't already, I'd recommend spending some time reading about what it takes to get a product on the shelf at Wal-Mart/Target/Costco. When a companies reputation relies on what it is selling, the bar becomes a lot higher.
> "Six letter Chinese sellers" does not automatically mean cheap shitty defective rejects. If anything, that's just stereotyping and xenophobia.
I've seen people complain that the vendor contact info is obfuscated and untraceable when it's obviously the business owner's personal home address. People will say anything about Chinese vendors.
As I mentioned above, Amazon now also lists products that are shipped directly from China and take weeks. They have the tracking info from Yanwen shipping on the site, so this must be officially supported.
Are you sure? I tried at least 4 other online shopping recently, the experience is horrible compared to amazon. There are bunch issues about return that eventually easily cost me more than what prime cost me for one year.
Are you sure? I tried at least 7 other online shops recently, the experience is amazing compared to amazon.
Returns are as easy as scanning a barcode at the post office. Product reviews are meaningful and don't have bi-modal distributions. Spam and knocks offs are non-existing.
The only downside is that I pay slightly more for shipping but arguably I am biased to believe that logistics couriers should have a living wage.
Amazon is the worst of the places I've tried. They were even terrible when I had to return an item that arrived broken. I ended up without the item and without a refund.
I can't think of a single reason to recommend Amazon to anybody.
Main reason I still use them is 100% hassle free return policy. I don’t stress about buying something crappy, as I know I can return it, in very convenient ways.
For some reason that changed for me lately and they no longer do free UPS pickup for returns. I have to go mail them myself, which tips the balance of the return convenience scale for me.
I rarely have to return things, but when I do have to return something purchased on Amazon it's basically: couple of clicks, get a QR in email, walk into the local UPS store with the item and hand it over, quick scan of the QR and done. Yeah it would be nice if they just sent someone to the house to get the item, but it doesn't surprise me that the economics of that don't work out.
I have Whole Foods, UPS drop off points, Amazon locker and Kohls all on the routes I frequent. And TBH, I prefer those over UPS pickup as making sure I’m home and running to the door when they arrive is not convenient for me. YMMV.
Similarly, if the parcel service marks it as "attempted delivery not home" (even though I or someone else was home all day) and drops it of at a pickup on the other side of town (even though they have a branch around the corner) I can just order it again and count on amazon to refund the first order (and perhaps demand the delivery service be less shit). For a smaller seller a) I probably need to contact them to get a refund at all, b) more than likely they want me to eat the delivery fee for sending it again and c) even if they cover it they don't have any leverage with the delivery service to be less shit.
"Stuff like that" being what, anything mains-powered, anything with a lithium-ion battery, anything that touches your skin, anything that might get very hot as part of its operation, anything whose continued functionality manages the safe temperature or pressure of anything else, anything that connects to the Internet, anything that stores data, anything that touches food, anything you might ingest or inhale, anything load-bearing, anything that is costly or difficult to remove once installed, any components that fail in a way that damage other components in the same device, anything whose failure would block an ongoing project, anything that seals containers or conduits for liquids or gases, et cetera, et cetera? It turns out that the category of products who can fail in a way that wouldn't be covered by a full refund is actually "most products".
EDIT: Also collectables and randomised products such as trading cards.
Still worth it to me to avoid the spam of a hundred small companies giving my personal data to SEO and marketing experts to spam me, and despite the improvement in time and cost for individual merchant shipping, I have not seen the reliability of that speed approach anywhere near Amazon or Walmart level. Returns and fraud resolution are also extremely streamlined.
2 day shipping costs more, they didn't even get it here in 2 days, they split my order into 8 orders, each tracked and emailed separately. I've been boycotting Amazon almost 5 years, but their competition really sucks to the point I'm thinking of going back. At least I've been able to avoid a lot of frivolous purchases for a while...
I look down on Newegg more for its marketplace strategy because it distracted from a niche it served well. By the time Amazon was doing its marketplace, it was already selling everything, so I didn't notice.
Not like I always get two day shipping anyways. They now shuffle things between warehouses so they can say it shipped in two days (from the closest warehouse) but the effective shipping time can be longer.
NewEgg rather infamously scammed Linus Tech tips and thousands of stories of them doing similar came out (myself included). I don't know why anyone buys from them. They will commit outright fraud and steal money from you.
Amazon at least maintains the fig leaf of plausible deniability and part of that is no questions asked returns.
Likewise. I ordered 2 sets of batteries for our cordless landline phone from NewEgg. They sent me one set. I emailed customer service and they charged me for 2 more sets and sent nothing. Never doing business with them again.
Nothing comes close to matching the ease of using amazon. In Canada if I need Kleenex I search kleenex, click buy now and it arrives to my house the same day! Sometimes I have to wait until the next day. The total time spent on the purchase is way under 1 minute.
To use costco I have to buy at least $75 or shipping is not free.
Walmart I have to fill out all my personal info and credit card info, and it's never same day shipping and sometimes there is a minimum amount I need to spend.
Driving to a store to pick up an item like this is just a giant waste of my time, gas, increases the chance of someone denting my side door in a parking lot from 0% to more than 0%.
There is no alternative that even comes close for simple items.
I have the complete opposite logic. I have to drive my gas guzzling suv to get Kleenex and a few other items OR the person delivering Amazon packages can drive a few minutes from the house down the street that is getting an Amazon package.
Amazon is not driving the Kleenex from the warehouse to my house in an empty car!
My delivery is an incremental carbon footprint. Going to the supermarket is significantly worse.
The person said to buy it the next time you happened to be at the supermarket. Not to order a few items at a time. I believe they were specifically talking about going out of your way to be environmentally conscious.
- I get items in 1-2 days including fairly niche items. Some items take longer but it's clear which ones and those are just as slow elsewhere.
- I see reviews for the items and some of them aren't fake. The negative reviews with specific issues are particularly important (weak hinge, plastic parts, noisy, difficult warranty support, etc.). I know some other marketplaces either don't have reviews (ebay) or can trivially remove negative reviews (shopify sites).
Yeah, I've been weaning myself off Amazon for a while. Now if I'm shopping for something my general approach is to a) look for neutral reviews (e.g. Wirecutter and Consumer Reports), b) see if I can buy it from whoever makes it, and c) search on shopping.google.com to look for reasonable prices from some other vendor.
This is undeniably a little more work that just searching on Amazon and buying the first option. But it's about the same amount of work as using Amazon properly (skipping the sponsored listings, filtering out the dubious non-Amazon sellers, figuring out which reviews are fake, trying to tell whether the nominal maker is a real company versus some weird algorithm cloner or re-reseller, worrying over whether Amazon's inventory-mixing means I'll get a fake, etc).
I still end up buying some things from Amazon, but it's fewer and fewer, and I'm usually happier with the total outcome now.
I started doing the same 1-2 years ago! Felt bad about giving Jeff Bezos so much money.
At first I thought it was gonna be an impossible effort, but since I'd take Google over Amazon any day (although also not super happily), I do a lot of the last mile (finding a good/non-shady offer for a specific product I've already decided to buy through reviews) there. And usually I find it cheaper with equally fast shipping. For stuff I commonly buy, there are really strong competitors (at least in Germany) that I buy from by going directly to their website.
Had to first realise that a lot of the stuff Amazon was at first unique for, is now pretty much a commodity. And their offering certainly hasn't improved in the last years in my eyes.
For sure. Other places have gotten better, and Amazon has gotten worse for me. The way I interpret it is that Amazon started out with a really strong customer focus, but they've shifted more and more toward revenue maximization at my expense.
> Amazon is unusable at this point, and I don’t get how they have so many customers. Free and fast shipping is no longer exclusive to them, and there are others out there with far nicer websites and no shitty ad listings.
I only started using them in 2017 and I still do use them sparingly. But typically only for stuff I buy directly from the brand's store on Amazon.
There are a few brands I still trust. They may all be going downhill at some point and the "official store" may actually be some front for cheap copies that stole the brand name, I don't know... But so far it looks okay to me.
Anker, Osram, Makita, S.T. Dupont (for refills), etc.
Last thing I bought from Amazon from some random brand was a box of 200 firelighters, supposedly ecological. I don't know if the brand is "true" or not, I don't know if they're actually ecological or not (they look like but it may all be a scam) but... They were cheap and they do actually help greatly lighting the fireplace.
So far Anker stuff looks like it's actually Anker stuff. Makita tools do look and feels like Makita tools, etc.
That's why I keep using them.
Now I do find the experience painful and I'm 100% sure that all these identical products but branded different when I search on Amazon for, say, 316L stainless steel are stuff that are going to rust in six months.
So I'd say that people using it because even if Amazon broken, it's still convenient to find all your usual brands in one place.
> I only started using them in 2017 and I still do use them sparingly. But typically only for stuff I buy directly from the brand's store on Amazon.
Does this work? My spouse recently purchased some 3M N-95 masks directly from 3M’s Amazon store. They’re supposed to arrive in a box that has a code on it which you can enter into 3M’s website to verify it’s real and not a counterfeit. Instead they arrived in a clear plastic bag with no printing on it. There’s no code so I can only assume they’re either fakes or were pull from a larger box (which means potentially handled inappropriately). Given my spouse’s immune condition, that’s not a chance we really want to take so we’re going to throw them out.
If you have the time/effort (which I appreciate you may well not -- there's a limit to how much it feels worth trying to tilt against megacorp windmills) it would be better to return them to Amazon, because otherwise it looks to Amazon like a successful purchase. Amazon do at least make returns less hassle than some other e-commerce places I've used.
> Amazon is unusable at this point, and I don’t get how they have so many customers.
At least in Germany, using Amazon is often the easiest way to buy copies of foreign-language (often, but not always English) textbooks about scientific topics.
I haven’t ordered anything from Amazon in several years and don’t miss it. Have stopped going to Whole Foods too. Fortunately I live in an area where I don’t need to buy everything online, I can still get most of the things I need locally, and if I don’t there’s a reputable specialty dealer, or ordering directly from the maker may be possible.
Note: Some parts of the archive don't render correctly? Unsure why. You will get better results clearing cookies + localstorage for washingtonpost.com.
It's a bit like that scene in Citizen Kane where he pens a scathing review of his wife's singing because he realizes that everybody knows and any further pretense will only humiliate him further.
That was my first reaction as well but then I realized I can't actually read the article as Wapo gave me a paywall nagscreen that had no X button.
Might as well not have written the article in the first place.
Media is eating itself. And then they are all STUNNED to find out that Fox News has more readers then them. You know who else doesn't bombard you with paywall nagscreen shit? Infowars! Breitbart.
And they even provided a spokesperson to speak on record for it. Awfulness of the ads notwithstanding, I'm definitely impressed that Bezos let this run.
I think the point of the article is that the ads are incredibly deceptive, not that they just exist. Wapo ads aren’t really trying to trick you, the Amazon ones absolutely are.
Amazon has actually been requiring vendors to supply this info for a few years now. They have it in their database, but refuse to expose it. The Indian government forced them to, mostly because they are in a cold war with China and want to wean themselves off from Chinese goods.
It’s refreshing to see this in the Washington Post, owned by Bezos. Tiny beacon of hope going out into the darkness.
Search ads on shopping websites are just capitalism taken to the natural end. Hopefully degradation of user experience will curb it somewhat. Our only other option is some sort of new Internet Bill of Rights being passed and I’m not optimistic lobbyists would ever allow it. We need some sort of fund for humanity that hires lobbyists with greater funds. We need voters that vote for candidates that would support the human right to freedom from manipulation from corporations.
Those are noble goals, but have close to zero chance of happening, and they won't address the root of the problem.
> Search ads on shopping websites are just capitalism taken to the natural end.
The issue is not just with search ads or shopping websites, but advertising in general. It's the primary business model of the modern web, and the main revenue stream for most Big Tech corporations. Considering their symbiotic relationship with governments, neither side has much incentive to change the status quo. Some change is slowly happening, but I suspect it will become much worse until it gets better.
We're lucky that ads are still somewhat blockable. Wait until browsers become WebAssembly interpreters, so that this isn't possible anymore, or for XR to become mainstream, allowing adtech to do much more invasive tracking and advertisers to buy a chance to deliver ads straight to your eyeballs. Label me a pessimist, but I don't see how any of this will be unavoidable in the near future, other than by becoming a luddite.
> Hopefully degradation of user experience will curb it somewhat.
Sometimes the ads even betray themselves. Like I, as a rule, hate ads. I block them where I can, and where I can't, I do my best to ignore them. But then you get instances where the ad _is_ what you're actually looking for. Like if you search Amazon for "iPhone", you get official first party iPhone stuff from Apple, but they're sponsored listings. My proclivity to skip ads would make me scroll right past the only quality products on the whole page, into a slew of AliExpress level garbage.
They have to buy their own keywords so that others aren't first in the listings right? They don't want Samsung to be the first thing you see. Hilarious and sad at the same time.
Yeah, it's one of the things I hate most about the ad ecosystem. The pro-ad argument is "they give the little guy a kick at the can", but that's tremendous bullshit. Try an example: Turn off adblock and search "Lejiled Wallet" (a very small French company which makes nice leather wallets). You'll get ads for much bigger companies (Fossil and Belroy) in the sidebar, and those ads will follow you all around the internet for months.
https://i.imgur.com/lAaAdGM.png
I generally look at aggressive ads as a detractor to the product. Money spent trying to bait me into making the purchase is money not spent on improving the product. I'll always pick the non-sponsored product with the highest (written) reviews. I agree that we'll need to be even more aggressive than advertisers, as their boundaries are pretty much nonexistent.
For example, I'm an avid Sonic fan, but no amount of fan service could get me to sit through the constant advertising woven into the script. I'm going to just skip this franchise entirely. Whatever happened to just slipping a sign in the background?
> We need voters that vote for candidates that would support the human right to freedom from manipulation from corporations.
Donate $3 to the Presidential Election Fund every year on your US taxes. It costs you nothing, is a single checkbox, and redirects $3 of your taxes into the fund.
Candidates that take money from the fund have additional (mostly good) limits placed on their spending.
It's not perfect, but it's free to do and creates an alternative to lobbyist funding.
> Candidates that take money from the fund have additional (mostly good) limits placed on their spending.
From the "Public funds received 1976-present" on this page[0], usage of these funds has steadily declined, likely because "To be eligible to receive public funds, the presidential nominee of a major party must agree to limit spending to the amount of the grant and may not accept private contributions for the campaign".
If you walk into a store and say "I need a cat bed," and the store directs you to the most profitable cat bed ... is that a violation of your proposed law? How do you legislate around that? There are a thousand cat beds! They are all the same! The store that doesn't take bribes to hype certain brands goes out of business! And all we have left is Amazon! I mean, I guess that's already happened, so ... what more do they want? Does Amazon have no shame? What if they used their monopoly to sell stuff honestly? Would their whole business collapse?
The article speaks of a tipping point and has aided in pulling it forward.
Unlimited greed is what eventually sinks a company. We saw it with AltaVista in the '90's (when the search results were all ads) and Google is slowly repeating this opening a space for a competitor to jump into.
> Unlimited greed is what eventually sinks a company. We saw it with AltaVista in the '90's (when the search results were all ads) and Google is slowly repeating this opening a space for a competitor to jump into.
I'm not sure this is a helpful characterization. Greed is also what helped the same companies get where they were before they went to shit.
The problem is that you can only grow so far in a market before the only way to keep the appearance of growth is to make your product worse, either by producing it cheaper (like Toblerone) or by monetizing it harder (e.g. ads in paid video subscriptions).
There are always people working in these companies that are trying to get a good product to a customer. These are slowly replaced or overruled by A/B testers who want to maximize profit. I think that process shifts the company from actually doing a service, to greed.
I dont think this is the whole picture. It is generally true that selling products and making a profit is the goal for both.
Optimizing the best result for each query can result in a terrible result for the minority of shoppers for that query. More importantly, it can lead to a terrible result for the majority of shoppers across many queries.
The problem is other considerations that A/B testing metrics often leave out (Satisfaction in the long term, in searches that dont lead to sale, and across multiple changes)
That is to say, on average most shoppers might want cheap shit for a given search. but sometimes, they might want a different/better product and get frustrated.
If you over optimize for the typical use case, you might still lose the typically user because they not typical in every way and every day.
Not sure about A/B testers, but that is essentially the issue. Steve Jobs even talked about it back in the 1990s, about tech companies and markets of the 70s and 80s: https://www.youtube.com/watch?v=P4VBqTViEx4
Yeah, it's like if you sell a multi-tool and realize that 90% of the time people just use the screwdriver. AB testing would tell you that you should make all the tools a screwdriver, but then you would have a shit multi-tool and no one would buy it except people that need a screwdriver.
This is what Amazon has done. They took their Marketplace and turned it into a search engine for the cheapest drop shipped product
>Coverage for drops, spills and breakdowns (plans vary)
If you click through you'll see that the plan specifically excludes drops and spills. Two of the three things they advertise for.
Like that's just fraud and someone at Amazon green-lit this knowing that it's just fraud. It's not optimization gone haywire. It's discovering that you can make money scamming people and not having any qualms about scamming your customers.
And the problem is that the the snake has now reached its tail.
Maybe there are specific conditions, like it might help laundering or help deter competitors from entering their website, whatever that this scheme has a net positive gain for them, but this is insanity.
I would describe it as the company has changed its priority from customer acquisition to customer monetization. When the company starts tuning by touching only its monetization knob, it slowly starts descending into death spiral. Depending on the competition it can take weeks or decades.
Well, the difference would be "we find a niche and make a bank on it by being best at it" vs "we make a ton of money on the niche, how we can make even more?". I.e. being happy that you "made it" and continue to make the as good product vs trying to squeeze everything out of it to deliver investor returns.
Theoretically being too greedy like that should open niche for competition with better product that's less exploitative but that is really hard if the near-monopolist on market is big enough or the product is hard enough.
There's been a shift in our culture over the past century or so (though mainly, I think, since the 1980s) in how we look at the purpose of a company.
It used to be that a fairly normal, mainstream company's purpose and goals were along the lines of "We make a product or provide a service, and doing that well enough/better than our competition makes us decent money."
Nowadays, it seems to be almost expected that the way a company operates is closer to "We are here to make as much money as we possibly can. If that means we have to make a product or provide a service, OK, but that's a necessary evil to the process of making absolutely ungodly amounts of money."
Google didn't get where it was before it went to shit because of greed. They got there because of genuine technical prowess, and a willingness to sacrifice possible revenue to provide an improved experience, with things like the bare-bones main Google page (as compared to things like Yahoo!, Altavista, and Infoseek when Google first appeared, which were laden down with all kinds of crap).
When greed took over, they shifted from the former mindset to the latter, and that's when things really started to go downhill.
It runs deeper than just everything being an ad. It's also completely flooded with rebadged junk from dropshippers.
A few weeks ago, I was looking for a new whetstone, and this is what I got when I searched Amazon
The results keep going like that. You see constant repetition of the exact same units with slightly different branding, often with the same stock photography, repeated for page after page.
It used to be that you could count on Amazon to give you pretty solid results when you wanted something. It was great, it really took the fuss out of shopping when you didn't have to do 10 google searches when you needed to buy a USB cable or something. Now Amazon is nothing more than AliExpress with faster shipping. Shame.
I was about to say when I saw the end of your comment, that looks very much like the AliExpress experience. You get cheap stuff, but you gamble on them being a fake.
AliExpress isn't even cheap for what you're actually getting, but it is cheaper than Amazon if you're dumpster diving.
The reason I say it isn't cheap is because when I ignore the fake labels and look at actual goods delivered equivalents can be bought locally for similar price (sometimes cheaper, sometimes more expensive) without insane wait time and with warrenty.
For spare / repair parts aliexpress unfortunately is still the heaven. Sure you have to be really careful who you order from, but sadly the modern world hates selling spare parts and loves e-waste (especially for smartphones, it used to be different before ...).
Or eBay. I’m offloading a bunch of random bike parts, and yeah, somebody out there needs a Shimano XYZ-123 that was last built in 1994 (and doesn’t care to figure out the modern replacement).
Depends what you are buying. You can often find things which are perfectly fine quality but too niche for westerners to sell near cost, like electrical and plastic components, basic tools, cables, etc.
This comment is why I still use Amazon, even though it has indeed become a catalogue where 90% of the listed products are junk. Because that other 10% are legit brands, and when you want the legit brand, it's still very convenient and often* cheaper than other retailers. You just have to wade through the crap to find the real stuff.
(*I said _often_, meaning I concede that it is sometimes actually not cheaper: please resist the urge to provide counter-examples, I know of their pricing trickery!)
But Amazon commingles inventory, so how do you know you are receiving the branded item you want and not a counterfeit item that another seller sent to Amazon?
That’s why I stopped buying things that matter from them, but Walmart Best Buy and home depot are chasing the same profits allowing “market place sellers” - we need to hold these stores liable and accountable for everything sold on the site.
I usually check things when they arrive pretty throughly no matter who I buy from and I hate how I have to waste my time doing it
I dunno, I’ve never had a problem with counterfeit products on Amazon. I avoid third party sellers though (even if “fulfilled by Amazon”) so that’s probably why. Buying direct from Amazon hasn’t resulted in anything fishy for me yet.
There's lots of these scams where they sell some non-branded goods with lots of reviews (with videos) from paid SNS influencers. Sometimes they may sell something completely else but change the listing completely (becomes obvious from the reviews again). When you see a lot of similar listing for the same product or from same store, it's giant red flag to not buy it.
Sometimes these goods may be good, but often or not they are low quality, have obvious defects or break down after few weeks / months of use.
And they don’t care about the paid reviews either. I contacted them saying a seller mailed me offering $50 cash via PayPal for a 5 star review. The chat agent replied with the “contact seller” link since I was unhappy. They had no interest in the photo of the bribe sent to me. I don’t even know why the seller has my contact info since the item was shipped by Amazon.
Some more examples, I recently needed new hair dryer as my old one started throwing spars
This "SALONIA" hair dryer is being pushed by paid influencers in japan, however based on the few critical reviews and their pictures, it does not look like the quality is good
https://www.amazon.co.jp/-/en/SALONIA-Speedy-Negative-Lightw...
The products may actually be somewhat decent, but based on the tactics involved and the shady reviews, I wouldn't put my money on something that can shock you or burn your house down, so I eventually just went with reputable panasonic one.
Interestingly enough though it shows me $16.70 for just the stone. Maybe they're doing some price discrimination or you're shipping to a cheaper place.
> Now Amazon is nothing more than AliExpress with faster shipping. Shame.
This.
Once i realized what was taking place on amazon I simply moved to AliExpress. I mean if i am going to get something from there anyhow i might as well save the middleman fees and take the hit on shipping.
I canceled my prime membership a while ago as well. I don't see how amazon can continue to simply be a front end for AliExpress for long. Wont most simply avoid the added fees and go to Ali directly?
But even their shipping (with Prime too!) is getting slower and slower. Prime's selling point used to be free 2 day shipping. Shipping is still "free" but many items take 4 days (or more now).
You’re assuming that the product you ordered is at that warehouse. It probably isn’t. They can’t store all products at all locations. Even if that distribution center ends up being the shipment origination site, the product still probably had to move within the Amazon network. Some of those things will move within the Amazon network, some with external (trackable) carriers (UPS/FedEx). And some things has restrictions on the method of transport. If there is a lithium battery anywhere in the device, it travels by ground.
Also — if you’re in the US, today is a holiday and nothing will move. So today and yesterday had/has limited movement between distribution centers. And as we get closer to Christmas, the entire network will start to approach saturation.
There are many reasons why things don’t always ship as fast as you’d like them to.
Speaking of assumptions lets review yours for a moment.
1) I am not assuming the products are from different warehouses. I know this for a fact. Look at my other post and i stated one item is being shipped from a warehouse ~120 KM away. I will guess the rest is from the local warehouse? Once amazon updates the shipping details (probably friday AM) it will show me where it came from..
2) I'm in Canada and it is not a holiday here so it is unclear why "today and yesterday had/has limited movement between distribution centers."
3) Amazon Canada rarely uses other carriers anymore. I cant tell you when the last time anyone i know received something that didnt use their own in-house shipping service so you cant really blame "UPS/Fedex"
A few months ago I ordered a dongle from Amazon to attach a floppy drive to a modern computer via USB. For some reason this weird, niche little thing was eligible for Amazon Essentials same day delivery. Apparently every Amazon warehouse has a dusty box of these things in the corner that they're still trying to unload?
The issue isnt just stock levels, it is stock levels at a specific distribution hub.
As i posted i ordered a few items on tuesday and delivery will be friday.
One of the items tracking details shows me that it is being shipped from a city ~ 120KM away yet there is a massive 1,000,000 square foot hub within waking distance from me??
Tracking hasn't updated to show me where the rest of the stuff is being shipped from so i can speak to the entire order.
This gets to the CORE issue with amazon. Because i no longer have prime my stuff is almost intentionally held back to encourage me to get prime?
It will not surprise me at all to see that when shipping is finally updated the other items on my list come from the local hub.
Not all hubs hold all items and because of this your shipping times can fluctuate.
Anecdotal, but I haven't noticed this in the UK. Pretty much everything I order from Amazon still arrives within 24 hours, and I live in the countryside (albeit in the southeast so still not far from London.)
OTOH I still notice the problem that other people have mentioned - that practically everything on Amazon these days is the same repackaged Chinese dropshipped garbage. Which is one reason I shop on Amazon far less than I used to.
I've never managed to connect with America tales of the length of shipping. Almost (99%) everything I order from amazon arrives when it says, most of which is next day. I live in the country, but like most UK citizens fairly close to a major trunk road (10 miles or so).
Of course I'm sure things are different if you live on Mull or Fair Isle, but for the vast majority of us it seems reliable
The quality of what you get from amazon is of course somewhat different.
I live in the Seattle area, so Amazon shipping is pretty fast and accurate, but there have been a few times when things were shipped but they apparently just disappeared in transit. One time it was a car part and it got close enough that it was on a truck from the city 20 miles north of here, then it just dropped off the radar and they refunded my money.
Then every once in a while you get something that takes a month to deliver, comes in a package covered with customs stamps, and is roughly the size and shape of what was ordered but wrong. I ordered a titanium tube one time - think the dimensions of a reusable drinking straw - and after a month got a solid titanium rod. "Mail it back and we'll give you a refund." There's a bit of unfair asymmetry there, friend, since you're mailing stuff to the US all day and I wouldn't have the faintest clue how to send something to China, and I'm guessing it's going to cost far more than the thing I'm returning.
But I'm an addict and I don't see myself cancelling Prime any time soon.
I think what many people outside North America fail to grasp is the size of north America.
To give you an idea:
I live just outside Toronto (Ontario, Canada) and if i want to drive east to the next province (Quebec) it will take me 4 hours to cover the 450 KM. If i want to go to the next province to the west (Manitoba) It will take me 20 hours to cover the 2,000 KM. So to cut across Ontario you are looking at something like 2,450 KM
This is just my province of Ontario. The other provinces are not as large, but the country is vast when looking at Europe.
Using google maps, i can drive from the south (footbridge) to the north (ChargePlace,Scotland) and this ~ 1,200 KM?
In the case of my very simple order, one item is being shipped from 120KM away?
How often do you order something simple and one of the distribution hubs is 120KM away from you? There is a massive 1 million square foot hub a few blocks away but i guess it isnt big enough to hold what i wanted?
25 years ago, I lived in a city of Rijeka. You could start from Croatia; enter & drive through entire country of Slovenia; enter into Italy and go shopping into Trieste, two countries over - in 75km.
Now I'm in the Greater Toronto Area, and my best friend lives about the same distance, officially in the same city or metro.
There's just over two thousand kilometers between the capitals of two neighbouring provinces in Canada (Winnipeg & Toronto). Or you could go through dozen countries, with all of their states and provinces in Europe for same distance (e.g. Geneva to Istanbul or similar).
Distances are vastly different and people's attitude toward them as well - what is daily commute in GTA used to be a yearly vacation pilgrimage in my childhood :)
> what is daily commute in GTA used to be a yearly vacation pilgrimage in my childhood :)
This is something Europeans also overlook.
I use to commute to Toronto every day. 100KM return trip daily, 500KM a week...
I think Most Europeans would be surprised to know we have a train system which basically travels back and forth from Hamilton to Oshawa all day long.. 127KM one way. Basically the Width of England at the more narrow part and yet we consider this a "greater Toronto area" train system.
People in Toronto dont think about how there are countries which would fit in this distance, Europeans dont think about how a daily passenger train service would cross the country dozens and dozens of times each day.
100km return, or 30 miles each way, that's not far at all. I used to drive 50 miles/80km each way into London 4 days a week when I worked in an office. My wife still does a 100km return trip to work. I have colleagues that commute 7 days in 14 on a 250km round trip into West London.
Your 127km one way train is about the same as the new Reading-Shenfield Cross London service which runs 6 times an hour 18 hours a day (well will do from next year), and less than the 160km Bedford-Brighton Thameslink service. It's pretty much the "Greater London Area", although that term is of course steeped in politics. The Paris RER D line is 190km and runs 466 trains a day, and is a "greater Paris area" train system
The Greater Toronto Area has broadly the same population as the Frankfurt Rhine-Main area, but is only half the area.
The "Slovenia is only 75km wide" claim is meaningless. Greenwich, CT to Oakland NJ is 75km and crosses the entire state of New York, a state with 10 times the population of Slovenia.
Indeed talking about New Jersey and Slovenia, they're a similar size, but NJ has about 5 times the population of Slovenia.
If something works for Slovenia, why doesn't it work for New Jersey?
So why is Toronto so small compared with Europe?
It's not a Geography problem, the challenges of serving the tiny number of people that like in rural North Dakota are a cruch to hide America's other infrastructure failings.
> "Greater London Area", although that term is of course steeped in politics.
Is it? What's politicised about this term? "Greater London" and "Greater London area" have pretty clear definitions; I'm not aware of anything that's controversial about it.
Greater London has a clear area defined [0], but the boundaries themselves were politically set. Look at say Surbiton, you contiguous sets of houses, some in Greater London, some not in Greater London (Say Beechwood Close). In fact I think this [1] house the Greater London boundary runs down the party wall between the two sides of the same semi. Jay Forman has a 9 minute video on the subject [2]
The contiguous Greater London Built Up Area [3] extends well beyond the boundary of Greater London (Bracknell, Gravesend, Harlow), yet doesn't include parts of Greater London (New Addington for example)
The London Commuter Belt is somewhat woolly [4], but certainly includes places like Slough and Maidenhead, Sevenoaks and Tunbridge Wells, Harlow and Southend.
Significant numbers of people additionally commute on high frequency (4tph or more) trains from places like Oxford, Milton Keynes, Basingstoke, Ashford into Zone 1 45 minutes or less.
It's just the distances involved. Amazon UK can get everything from any warehouse in the UK to your local depot for last mile delivery overnight, if not faster.
In the US unless you air freight ($$$) it you cannot rely on getting stock from warehouse A (say in NY) to warehouse K (say near LA) overnight. This then means you have to keep a lot more "duplicate" inventory sitting around various places as you cannot just in time move it, which is also extremely expensive.
I imagine the reports of shipping delays in the US are caused by Amazon intentionally trying to reduce the amount of inventory on hand and/or using less air freight.
This is also happening in Europe now on an EU scale. Often something takes a couple days because it goes from Germany to Spain or something. They don't say that's the reason but you can tell from the stickers on the products. I guess they don't do this anymore for the UK though because of all the customs hassles since Brexit.
I've not noticed a major difference in the UK from before Brexit. Some products would come from elsewhere in Europe but most would be local then too. London alone has several Amazon depots, so lots of things are same day delivery here.
Maybe it's down to competition - for lots of products I'd go elsewhere if they didn't offer at least next day delivery.
>even their shipping (with Prime too!) is getting slower
Not only that. Try searching while in Incognito Mode and you'll see the same products, sold by Amazon.com, without Prime, for a few bucks cheaper than when you're logged in and seeing them with "free" Prime shipping.
Thanks for validating my assumption, I encountered this twice and thought I was taking crazy pills. I don't even shop on Amazon much, like once or twice a year...
This is heavily dependent on location. I receive almost everything in two days or less. It is extremely common to get things the next day or even the same day. I'm in the Chicago suburbs.
Where I live (a summerhouse in a small county seat in mountains) - Walmart, Bestbuy, Homedepot and others ship faster and usually for free even for small orders.
Walmart also provides all-paper packaging (they seem to have worked hard on developing it) - so you can burn / recycle packaging without say peeling off stuck plastic tape first.
The only pro of amazon is that you can contact them months after the purchase and still get a free replacement/refund. With aliexpress I doubt they'd refund you even if you received a bag of dirt instead of your product
AliExpress also has strong buyer protections, which you would have seen had you ever ordered from there. You have to confirm delivery for every order else the seller doesn't get the money.
Half the time I order something from AliExpress, it's worthless junk that isn't what I wanted or way out of spec, and the confirmation thing you're talking about was a lot more limited than you're implying
To be fair, though, said worthless junk was like 1/5th the price it'd be in the USA, so it was still worth the gamble
the only major issue I have with AliExpress is how hard they make it to log in
In my experience, Ali Express is absolutely 100% a buyers market, in every single way. I've bought random junk with a somewhat long fulfillment time, and contacted the seller just to politely ask about a time frame without in any way indicating dissatisfaction, and received groveling responses begging me to not open a dispute with Ali.
AliExpress hasn't fully replaced Amazon for me yet. But I definitely shop at AliExpress more often now. I don't care if shipping takes longer. It's pennies compared to Amazon, which makes a difference when the quality of the items are a mystery. And for name brand items, I just use Costco, Target, and Best Buy unless Amazon has a better sale.
And even that is not guaranteed. Lost of secondary sellers on their 'marketplace'. I order lipton tea a week ago and it's still not shipped.
I don't remember how this is called, something like a honeymoon period. Most of the web love bombed us with unsustainable (loss leaders like) offers until they got everybody hooked and now they rely on habit, laziness and reduced competition. It's somehow quite a shame.
> Now Amazon is nothing more than AliExpress with faster shipping. Shame.
On Alibaba, you get business background info, whether it's a manufacturer or a reseller, a picture of the factory, info about whether someone checked out the factory, what certifications the product has, and how long it takes them to respond to inquiries. Amazon doesn't have any of that.
On Alibaba, search for "outlet strip". You can check "Verified supplier", "trade assurance" and "UL certified" to filter out the junk. Some good low-priced outlet strips show up. Amazon doesn't have any of that.
Alibaba is supposed to be B2B, but many items have a minimum order size of 1 or 2. If Alibaba had a "who retails this" link for products sold only in large quantities, they'd be more useful than Amazon. Often you can look on Aliexpress for the matching item.
I’m curious, do you actually trust those certifications? I’m wary of the validity of them, but don’t know how to verify if they’re authentic. Thinking mostly of UL certification.
You can check the UL number on a product and get the certification info and company info. This is harder than it used to be on the UL site. You have to register for a free account.
You used to be able to filter for just things sold by Amazon, but that vanished some time ago. Not that a “fulfilled by amazon” filter would do much these days because of how much of other sellers stock there is commingled in their warehouses. Same for the “prime” filter that is present if you subscribe to that, it filters out a lot of junk but far from all of it.
I see options to filter by brand including a separate “out brands” option, but that isn't the same unless I'm looking for a specific brand rather than “just not cheap & grotty drop-shipped crap thankyouverymuch”.
The usefulness of the brand filter seems to vary greatly by product. For instance when searching for SATA SSDs it only offers “Seagate, Crucial, Western Digital, Samsung”.
Maybe if you live in a town with a Cheesecake Factory (tracer for retail competition) you get two day shipping with Prime but if you live a little further out, two day shipping probably went out during the pandemic. This is not about the feasibility of AMZN offering it to you because it is frequently unavailable in the same zip code as their warehouse.
Every other retailer seems to get me things in two days or less but I get packages from Japan faster than from the AMZN warehouse that is a 3 hour drive away. They must be spending the money they saving on shipping on Alexa or something.
Niche items are pretty much a miss on Amazon. I buy a lot of things on Amazon but as a hobbyist cook and knife collector something like whetstones are much better purchased at a specialty retailer. I trust a shop like japaneseknifeimports.com a lot more than Amazon. These shops cater to the community and the mutual success of the community and the businesses are important.
That's true, but the problem I mention persists with a lot of normal searches too. Like search for a 3.5mm cable, a USB C dock, or a power bank. You'll get a whole lot of cheap garbage from oddball brands.
And random components… you’ll have better luck on eBay. Need a P key for you random laptop keyboard, 1000 5mm LEDs or usb-a cable, male on both ends, straight and right-angle? Gonna have better luck on eBay.
And then the actually unique stuff. I’m buying odd lots of used postage stamps. I’m sure as a seller doing one-offs, even if it’s a common item, eBay is the way to go.
Amazon has improved a lot, but eBay still king on that.
The ones that bother me the most are the re-purposed catalog entries. They will have 2,000 reviews, solid 4.7 score, but when you look at the reviews, half of the reviews are for a different item. If there are any out of place reviews I avoid it. Practically, it means sorting by highest reviews gives junk first. I don't know if it's a matter of not monitoring, not caring, or not being able to keep up. The fact that there isn't an easy and obvious way to report a listing and review / listing shift is apparently permitted means they aren't trying to keep up.
The other thing I noticed is that these thousands of identical products have seemingly randomly generated all-caps brand names like BHHSRE, VHYXZY, XIOU, DAUGHE, JXMOX, LANMU, IBERLS, GMJYC… (yes, these are all actual brands I’ve seen on Amazon). It’s like someone is randomly generating millions of brand/product combinations to deliberately flood Amazon.
It may already exist, but I want to create a simple regex-based browser plugin that suppresses Amazon search results if the product name or seller contains 4-7 consecutive capitalized letters. Call it LESSAMZNSPAM or something.
The King whetstone on the bottom right is legit if you want to freehand. However, I recommend something like an Edge Pro if you have quality chefs knives, etc.
I actually had a Lansky kit, but I found it really fiddly and awkward to use. I practiced for a while on a crappy old knife, but after getting the hang of it, I'm much happier using a proper whetstone.
I was looking for earphones and same products were repeated on 900 pages, with 20 to 25 entries listed per page. The odds of finding a useful product in this ocean of repetition is then about 0.1%. I must have clicked for 30 minutes to see the extent of invasion. It was so exhausting and dispiriting that since then (8 months ago), I have not visited Amazon anymore.
I don’t see why you wouldn’t just spend the $21.99 and get the Amazon’s Choice one and be done with it? It’s like you’re looking to be annoyed in a situation that you could be done with in 5 minutes.
Amazon will also do something where certain drugs will be the top of searches for other drugs or sometimes for example drugs for cats will show up even if you search "for dogs" so if you aren't paying complete attention you might not realize your mistake.
I recently had to buy something mundane - a light bulb, with a specific lumen and color temperature spec. Weeding out all the junk listings, ads and clearly fake reviews, I ended up spending an hour trying to get to the one I wanted to buy.
Had a very similar experience for another product as well.
At this point, I hesitate to look up stuff on Amazon just considering the time it takes to find stuff. I much rather prefer a curated list of products so someone else has done the weeding out.
It seems like Amazon’s philosophy of having the widest set of options for every product is actually not that useful in practice, at least for me.
The only reason I still keep going back is that they deliver many products on the same day to the neighborhood I live in.
Even when I have to resort to amazon, I usually end up using that info to find non amazon sites to purchase from. Why support a fake goods laundry service?
More is less. Decision fatigue, terrible comparison shopping experience, nearly indistinguishable products. I think about this at the grocery store every time I look at yogurt or toothpaste, by the way.
What I do sometimes is search the websites of the manufacturers of the product. Like for SD cards I'll search samsung.com, for hard drives westerndigital.com, for light bulbs maybe creelighting.com, etc.
> I ended up spending an hour trying to get to the one I wanted to buy.
As someone who has been in the same situation I just go to my local Lowes/Home Depot now. The lighting section actually shows you what they look like turned on which is nice.
After doing some competitive price shopping it is rare that amazon's prices are competitive. I guess not having to go to the store is convenient?
> I much rather prefer a curated list of products so someone else has done the weeding out.
With amazon's commingling of inventory this isn't a workable solution.
The dreaded comingling of inventory is just the cherry on top. A curated list is there opposite of Amazon Marketplace. For years I wished that it was easier to just keep all the marketplace offerings hidden permanently since I want to buy from Amazon and not someone I've never heard of. At this point it's all such a blurred mess.
For most products, at least in Europe you can get the same cheap junk of Amazon listings from eBay at 20-40% lower prices, and usually (slightly) higher quality one from brick and mortar stores at the Amazon price.
I avoid Amazon in principle since many years (unless I _really_ need a product there), but that has never been hard, considering that most smaller stores always offered me more convenient prices, less hassle in searching, and the relief of not giving money to such a controversial giant.
As someone who dislikes eBay and prefer to deal with companies, rather then individuals, the UKs preference for eBay is interesting. Working for an eCommerce site we noticed that customers would prefer to deal with a lady in Scotland over us, for certain types of products. She just posted our product on eBay, added a few £ to the price, ordered them from us, typed in her customers address in the shipping fields.
Worked out for everyone, given that her customers would rather order on eBay and pay a little extra, compared to dealing with us. We got the price we wanted, plus we didn't have to deal with customer service.
It's weird, one would expect eBay to be more of a wild west than Amazon marketplace, but in my experience the eBay sellers are fast and mostly trustworthy.
That's because on Ebay, there's seller feedback, and it's actually useful. People leave negative feedback if there's a problem, and the feedback is specific to that seller. If a seller has been on there for 20 years with a perfect 100% feedback score, you know they're trustworthy, and if they've been on there for 1 week with 0 feedback, you know they're not.
Amazon comingles listings from Amazon themselves, FBA, and independent sellers shipping things themselves, so there's not really a good way of telling if you'll have a good experience or not.
It's the same thing in Canada. It's easy to identify the mass produced Chinese products. You search for an item on Amazon and find 30 different "companies" with random names selling the identical product with different logos. The prices will range from $10-30. I know if I go to eBay I can buy the same product for $2 with free shipping from China. I only have to decide if I want the product delivered tomorrow through Amazon or in 1-2 months from China.
I ordered something from Amazon a few weeks ago, and didn't check the shipping time. I turned out that the thing was sent directly from China and took 2 weeks. The tracking that Amazon provides did not even work properly. There is really almost no reason anymore not to order the stuff on Aliexpress for 20% lower prices.
> The company applies the “Amazon’s Choice” badge to some products that are unsafe, mislabeled and violate its own policies, a Wall Street Journal investigation has found. The label appeared on dozens of products that were banned, didn’t meet safety standards and featured fake safety certifications. It was also applied to controlled substances, like steroids and marijuana products, the Journal reported.
> In other cases, “Amazon’s Choice” listings were manipulated with specific keywords that would ensure they’d be included in the recommendation engine. The Journal discovered some third-party merchants have developed ways to game the algorithms that help determine which products are featured, by pushing consumers to buy an item, which artificially juiced sales and made it appear more popular.
> a light bulb, with a specific lumen and color temperature spec
Sponsored links are always useless and should only be scrolled past on Amazon.
Typical disappointing Amazon experience:
Search for LED 8W. First result, sponsored link to an 11W bulb. Then a sponsored link to a fake marketing 21 watt bulb with fake lumen marketing. Then a sponsored link to six pack of 14W bulbs. The 4th link returned is a sponsored link to a 8W designer clear glass thing which is at least not off topic.
Not all searches are as toxic as LEDs. If you search for "oil 5w-30" only 10% or so of search results are totally wrong (like 10w-30, or 5w-40)
Another hilarious search term "chocolate almond milk" most of the results are bulk almonds, some milk-product made of bananas, several oat milk results, chocolate almondmilk pudding (OK, close enough, but weird), protein bars made of almonds, some soy shake drink, starbucks frappuccino vanilla, pea-protein fake milk, admittedly at least 1/3 of results are on topic.
I just searched for "4-40 SHCS" (a SHCS is a socket head cap screw, like to fix a car part). About 2/3 of the results are on topic, but then Amazon throws in "D'Moksha Small Short Thanksgiving Holiday Navy Table Runner Or Dresser Scarf (14 x 36 Inch)", what? Some of it is just bizarre. I specified 4-40 size so I get a search result for 5/8-11 machine bolts. OK then.
Its getting hard to buy stuff on Amazon, like they're actively trying not to sell what you ask for.
I do EE type stuff at work and home and I am spoiled by professional sites like Digikey, if you search for a 1K resistor they present you with a parametric search result of 1K resistors, not random assortments of 74HCT logic chips or teddy bears or rolls of solder like Amazon would.
Shopping on Amazon has been painful. Just takes so long when a few years ago it seemed as if I can trust what is sold on Amazon and search is a lot more relevant that I don't have to scroll a few pages to find what I want.
Yet I still buy almost everything on Amazon, and I still go through the pains of navigating around the sponsored products. The checkout, shipping, and returns experience is why I still use Amazon - not sure how long that lasts
For household stuff i started using Grainger and large hardware store more often, than amazon. It might be more expensive, buy i endup spending less time on a purchase.
I do my online shopping almost exclusively through comparison sites (idealo and geizhals). They have much better filter options. This also overcomes the problem with dynamic pricing where in some cases shops show me >25% higher price if I navigate to them directly as they show me when coming through a price comparison site.
That's a name I haven't heard for a long time. I decade ago, I worked for a company in that space. It was dying back then, getting killed by Google product ads and Amazon.
I saw the popup and literally kept scrolling. Because it appeared perfectly centered on the amazon screenshot and I thought it was part of the screenshot. And as I scrolled more stuff got added to the screenshot.
Search engines have overall become terrible due to ads. Amazon is finally a search engine with the extra step of selling a material good.
I have to admit that it has become difficult also for me to find a simple item without too much bias on Amazon. Last search I did a few days ago was for some beard balms and things like that. Finally, for some items I bought a known "safe" brand, while for other things I couldn't decide on I chose a local shop nearby. Yes, this exclusively because of the issue described in the article.
So it seems: if you don't know ahead what to buy, Amazon is not a good place to search for things. On the other hand, it's convenient for subscriptions to items you know you want and need (pampers, toilet paper, etc.)
...and don't get me started on "let's search for products made in XYZ" to narrow down the search. It's just impossible.
>Let me be clear: Advertising isn’t necessarily bad...
Sure it is. It's legalized production of mass-insanity.
When communication isn't intended to fuck your mind we call it "news" or "conversation" or something like that.
Advertising is most definitely 100% evil. The only reason anybody says otherwise is because that implies all kinds of scary stuff about our society and nobody wants to go there. Also, because such statements offend our sponsors. And also, if you are in the advertising business, talk like that makes you look like a real Morlock.
Its apparently not enough for a business this size to just sell products with good customer service any more. The customer service is long gone replaced by the computer saying no. The product listings are just ads and the reviews are all fake.
One Day Shipping and aggressive FC expansion led to a completely inordinate logistics cost. Pretty good reason Wilke is gone and Jassy had the chance to step up to me, but I can’t speak to that with authority.
It has absolutely gotten out of hand lately. 2 sponsored product, 3 regular listed, 2 sponsored product, continued perpetually. Walmart has been pulling the same stuff lately and it’s infuriating.
Amazon is awful to shop at. I accidentally bought the wrong article twice already because i was searching for something and it showed me something else and i wasn't paying super close attention. It must be contributing to a lot of returns.
These days when i buy something at Amazon it's because i found out elsewhere that one particular product is being offered at a good price there.
506 comments
[ 3.8 ms ] story [ 325 ms ] threadThe alternative is track down the original, individual vendor and deal with their custom sign up, shopping cart, shipping, and support on their site. Repeat with each different vendor for next purchase.
As much as Amazon hates its customers and vendors, it's got a consistent experience.
Where are these vendors that require you to sign up before you can buy their stuff? If you don't want to sign up... don't.
And since most of them actually outsource their websites to shopify or whoever, the user experience is basically as consistent as Amazon.
Home Depot
Best Buy
Walmart (this is getting polluted with "vendors")
The end of the (long) driveway is treed so sometimes we are literally hunting in the woods for our package after an OnTrac delivery.
I stopped prime a couple years ago, I buy from other stores when I can, but sometimes you just need protein powder, spray bottles, stove gaskets, a 300 piece puzzle, and a cello stand. Amazon makes it possible to just buy one spot.
It's much worse than that. They no longer offer fast shipping; you're not allowed to pay for it even if you want it.
I think Amazon lives off the backs of folks like me, or maybe people that shop slightly more than me but not much. If I was the type of person shopping for things everyday I'd imagine I would branch out. But for the vast majority of folks consistency is king.
I think this is the only thing keeping them afloat. How are you so sure you’re not getting ripped off? Did you know counterfeits can be sold under the “sold by anazon.com” branding because of co-mingling?
I used to have the same view as you until I started getting shoddy products consistently from brands that were otherwise high quality if I purchased in store. Then I realized I had no way to tell if what I was purchasing was real, and I started questioning why the lack of toothpaste I bought tasted different than normal and had off-color printing.
I’m just increasingly finding it not worth the worry, especially for things I put I my body.
If you do not _feel_ you've been ripped off, does it matter?
Feeling like you got ripped off is one thing, having your house burn down from faulty electronics is much worse etc etc.
When I arrived, I checked to see if it was legitimate, and… it was not. It was a knock-off.
It was fine as a ladle. It ladled things. I never would’ve noticed or complained if I hadn’t seen the rules. No harm, no foul, right?
Absolutely not. That day I made a rule that I do not buy anything that goes on your skin, in your body, or health and safety kit from Amazon. If I can’t trust their ladles are authentic, I can’t trust their sunscreen or thermometers are authentic.
So, while the ladle didn’t harm me directly, it did pretty significant change my purchase habits.
I have also had a bad experience with "Sold by Amazon.com" so I'm not questioning the veracity of what you are saying. But how does this work? How can someone get a counterfeit product under this umbrella?
Seller A sells real Product Z on Amazon. Seller B sells fake Product Z on Amazon. When you order Product Z that is "Sold on Amazon" you might get a real one provided by Seller A, or you might get a fake one sold by Seller B
People selling DVDs on Amazon were complaining about bad reviews because someone bought from them, but got a counterfeit sold by someone else.
1: https://en.m.wikipedia.org/wiki/Stock_keeping_unit
Look at Keepa for historic prices
I'm not going to go out and make 3 different accounts on sites that aren't Amazon, when I could save time and buy anything ranging from auto parts to PC parts to groceries on the same website.
Yes, a lot of it is rebadged Ali junk, but guess what, sometimes that junk actually does the work it's supposed to. If I'm buying a plastic towel hook for the bathroom, I really don't care where it comes from or if it's 50c cheaper on another website.
My experience before I got rid of Amazon years ago started out similar but then I found that the process of shopping took longer and longer - trying to compare 50+ versions of the same thing, filtering out dubious looking sellers and brands etc. I actually started to feel like the experience was worse than just going to a store and carrying the the thing home. I also started to think the prices weren't really all that great because they became the same or or often slightly more expensive that what I could find in a brick and mortar store. Couple this with a general decline in Amazon's last mile delivery which seemed to be a whole other shit show where the contracting parcel service would mark them as delivered even though they hadn't actually been deliver yet and it just became a really miserable experience. Should you need to contact customer service and speak to someone you can pretty much dispense with another half hour of your time.
>"But for the vast majority of folks consistency is king."
For me there was very little consistency in the Amazon experience. It was hit and miss. From reading this article though it sounds like the thing that is consistent is an increasingly worse experience.
For every one of you, I'm sure there's a dozen who have had no issues with the product. And I'm sure there's been plenty of people who have had the same issue with a name brand product that was made in the same factory by the same process and people.
> Yet throwaway brands peddling junk that wouldn't have realistically made it onto the shelves of a big box store is a real problem on Amazon's marketplace, and other similar ones.
Either it's a defective batch of products that would have been sold under a brand name or its junk that would have never been sold at all. Both of these can't be true of the same product.
I'd also argue that being sold at a big box store is not really indicative of much in the 21st century.
If you haven't already, I'd recommend spending some time reading about what it takes to get a product on the shelf at Wal-Mart/Target/Costco. When a companies reputation relies on what it is selling, the bar becomes a lot higher.
I've seen people complain that the vendor contact info is obfuscated and untraceable when it's obviously the business owner's personal home address. People will say anything about Chinese vendors.
Returns are as easy as scanning a barcode at the post office. Product reviews are meaningful and don't have bi-modal distributions. Spam and knocks offs are non-existing.
The only downside is that I pay slightly more for shipping but arguably I am biased to believe that logistics couriers should have a living wage.
I can't think of a single reason to recommend Amazon to anybody.
I was able to get a label for one item and shove all the others in the same box and it worked. For now.
I don’t buy unknown Chinese brands for stuff like that. And that’s getting harder. But that’s a separate issue.
EDIT: Also collectables and randomised products such as trading cards.
2 day shipping costs more, they didn't even get it here in 2 days, they split my order into 8 orders, each tracked and emailed separately. I've been boycotting Amazon almost 5 years, but their competition really sucks to the point I'm thinking of going back. At least I've been able to avoid a lot of frivolous purchases for a while...
Amazon at least maintains the fig leaf of plausible deniability and part of that is no questions asked returns.
To use costco I have to buy at least $75 or shipping is not free. Walmart I have to fill out all my personal info and credit card info, and it's never same day shipping and sometimes there is a minimum amount I need to spend.
Driving to a store to pick up an item like this is just a giant waste of my time, gas, increases the chance of someone denting my side door in a parking lot from 0% to more than 0%.
There is no alternative that even comes close for simple items.
Write yourself a note if necessary (post-it, phone app, whatever) and buy Kleenex the next time you're at the supermarket.
Amazon is not driving the Kleenex from the warehouse to my house in an empty car!
My delivery is an incremental carbon footprint. Going to the supermarket is significantly worse.
- I see reviews for the items and some of them aren't fake. The negative reviews with specific issues are particularly important (weak hinge, plastic parts, noisy, difficult warranty support, etc.). I know some other marketplaces either don't have reviews (ebay) or can trivially remove negative reviews (shopify sites).
- I can return items without too much hassle.
This is undeniably a little more work that just searching on Amazon and buying the first option. But it's about the same amount of work as using Amazon properly (skipping the sponsored listings, filtering out the dubious non-Amazon sellers, figuring out which reviews are fake, trying to tell whether the nominal maker is a real company versus some weird algorithm cloner or re-reseller, worrying over whether Amazon's inventory-mixing means I'll get a fake, etc).
I still end up buying some things from Amazon, but it's fewer and fewer, and I'm usually happier with the total outcome now.
At first I thought it was gonna be an impossible effort, but since I'd take Google over Amazon any day (although also not super happily), I do a lot of the last mile (finding a good/non-shady offer for a specific product I've already decided to buy through reviews) there. And usually I find it cheaper with equally fast shipping. For stuff I commonly buy, there are really strong competitors (at least in Germany) that I buy from by going directly to their website.
Had to first realise that a lot of the stuff Amazon was at first unique for, is now pretty much a commodity. And their offering certainly hasn't improved in the last years in my eyes.
I only started using them in 2017 and I still do use them sparingly. But typically only for stuff I buy directly from the brand's store on Amazon.
There are a few brands I still trust. They may all be going downhill at some point and the "official store" may actually be some front for cheap copies that stole the brand name, I don't know... But so far it looks okay to me.
Anker, Osram, Makita, S.T. Dupont (for refills), etc.
Last thing I bought from Amazon from some random brand was a box of 200 firelighters, supposedly ecological. I don't know if the brand is "true" or not, I don't know if they're actually ecological or not (they look like but it may all be a scam) but... They were cheap and they do actually help greatly lighting the fireplace.
So far Anker stuff looks like it's actually Anker stuff. Makita tools do look and feels like Makita tools, etc.
That's why I keep using them.
Now I do find the experience painful and I'm 100% sure that all these identical products but branded different when I search on Amazon for, say, 316L stainless steel are stuff that are going to rust in six months.
So I'd say that people using it because even if Amazon broken, it's still convenient to find all your usual brands in one place.
Does this work? My spouse recently purchased some 3M N-95 masks directly from 3M’s Amazon store. They’re supposed to arrive in a box that has a code on it which you can enter into 3M’s website to verify it’s real and not a counterfeit. Instead they arrived in a clear plastic bag with no printing on it. There’s no code so I can only assume they’re either fakes or were pull from a larger box (which means potentially handled inappropriately). Given my spouse’s immune condition, that’s not a chance we really want to take so we’re going to throw them out.
Here's where you can report this fraud in the US: https://www.cbp.gov/trade/e-allegations/violations
At least in Germany, using Amazon is often the easiest way to buy copies of foreign-language (often, but not always English) textbooks about scientific topics.
Perhaps the reason is that the scientific textbooks that I love to buy are often "long-tail business", i.e. textbooks about very specialized topics.
The situation is even more biased towards Amazon if we are talking about used obscure textbooks in good condition for a fair price.
https://web.archive.org/web/20221124034213/https://www.washi...
Note: Some parts of the archive don't render correctly? Unsure why. You will get better results clearing cookies + localstorage for washingtonpost.com.
Might as well not have written the article in the first place.
Media is eating itself. And then they are all STUNNED to find out that Fox News has more readers then them. You know who else doesn't bombard you with paywall nagscreen shit? Infowars! Breitbart.
In the early 2000s, I dont remember this being a problem.
It is not your imagination, reading on WaPo has gotten worse.
Wish there was a way to filter out products by their country of origin. Is there any alternative out there?
Search ads on shopping websites are just capitalism taken to the natural end. Hopefully degradation of user experience will curb it somewhat. Our only other option is some sort of new Internet Bill of Rights being passed and I’m not optimistic lobbyists would ever allow it. We need some sort of fund for humanity that hires lobbyists with greater funds. We need voters that vote for candidates that would support the human right to freedom from manipulation from corporations.
> Search ads on shopping websites are just capitalism taken to the natural end.
The issue is not just with search ads or shopping websites, but advertising in general. It's the primary business model of the modern web, and the main revenue stream for most Big Tech corporations. Considering their symbiotic relationship with governments, neither side has much incentive to change the status quo. Some change is slowly happening, but I suspect it will become much worse until it gets better.
We're lucky that ads are still somewhat blockable. Wait until browsers become WebAssembly interpreters, so that this isn't possible anymore, or for XR to become mainstream, allowing adtech to do much more invasive tracking and advertisers to buy a chance to deliver ads straight to your eyeballs. Label me a pessimist, but I don't see how any of this will be unavoidable in the near future, other than by becoming a luddite.
Sometimes the ads even betray themselves. Like I, as a rule, hate ads. I block them where I can, and where I can't, I do my best to ignore them. But then you get instances where the ad _is_ what you're actually looking for. Like if you search Amazon for "iPhone", you get official first party iPhone stuff from Apple, but they're sponsored listings. My proclivity to skip ads would make me scroll right past the only quality products on the whole page, into a slew of AliExpress level garbage.
For example, I'm an avid Sonic fan, but no amount of fan service could get me to sit through the constant advertising woven into the script. I'm going to just skip this franchise entirely. Whatever happened to just slipping a sign in the background?
Donate $3 to the Presidential Election Fund every year on your US taxes. It costs you nothing, is a single checkbox, and redirects $3 of your taxes into the fund.
Candidates that take money from the fund have additional (mostly good) limits placed on their spending.
It's not perfect, but it's free to do and creates an alternative to lobbyist funding.
https://www.thoughtco.com/presidential-election-campaign-fun...
From the "Public funds received 1976-present" on this page[0], usage of these funds has steadily declined, likely because "To be eligible to receive public funds, the presidential nominee of a major party must agree to limit spending to the amount of the grant and may not accept private contributions for the campaign".
0: https://www.fec.gov/introduction-campaign-finance/understand...
But better to be a part of a solution, if the opportunity cost is $0.
Unlimited greed is what eventually sinks a company. We saw it with AltaVista in the '90's (when the search results were all ads) and Google is slowly repeating this opening a space for a competitor to jump into.
I'm not sure this is a helpful characterization. Greed is also what helped the same companies get where they were before they went to shit.
The problem is that you can only grow so far in a market before the only way to keep the appearance of growth is to make your product worse, either by producing it cheaper (like Toblerone) or by monetizing it harder (e.g. ads in paid video subscriptions).
Optimizing the best result for each query can result in a terrible result for the minority of shoppers for that query. More importantly, it can lead to a terrible result for the majority of shoppers across many queries.
The problem is other considerations that A/B testing metrics often leave out (Satisfaction in the long term, in searches that dont lead to sale, and across multiple changes)
That is to say, on average most shoppers might want cheap shit for a given search. but sometimes, they might want a different/better product and get frustrated.
If you over optimize for the typical use case, you might still lose the typically user because they not typical in every way and every day.
This is what Amazon has done. They took their Marketplace and turned it into a search engine for the cheapest drop shipped product
https://www.amazon.com/SAMSUNG-49-inch-Odyssey-FreeSync-LC49...
There's a little box that says:
>Protect your purchase
>Coverage for drops, spills and breakdowns (plans vary)
If you click through you'll see that the plan specifically excludes drops and spills. Two of the three things they advertise for.
Like that's just fraud and someone at Amazon green-lit this knowing that it's just fraud. It's not optimization gone haywire. It's discovering that you can make money scamming people and not having any qualms about scamming your customers.
Maybe there are specific conditions, like it might help laundering or help deter competitors from entering their website, whatever that this scheme has a net positive gain for them, but this is insanity.
Theoretically being too greedy like that should open niche for competition with better product that's less exploitative but that is really hard if the near-monopolist on market is big enough or the product is hard enough.
Google too needs to be vigilant that it's decreasing utility isn't driving away users to a competitor.
It used to be that a fairly normal, mainstream company's purpose and goals were along the lines of "We make a product or provide a service, and doing that well enough/better than our competition makes us decent money."
Nowadays, it seems to be almost expected that the way a company operates is closer to "We are here to make as much money as we possibly can. If that means we have to make a product or provide a service, OK, but that's a necessary evil to the process of making absolutely ungodly amounts of money."
Google didn't get where it was before it went to shit because of greed. They got there because of genuine technical prowess, and a willingness to sacrifice possible revenue to provide an improved experience, with things like the bare-bones main Google page (as compared to things like Yahoo!, Altavista, and Infoseek when Google first appeared, which were laden down with all kinds of crap).
When greed took over, they shifted from the former mindset to the latter, and that's when things really started to go downhill.
https://i.imgur.com/1Utp2dF.png
The results keep going like that. You see constant repetition of the exact same units with slightly different branding, often with the same stock photography, repeated for page after page. It used to be that you could count on Amazon to give you pretty solid results when you wanted something. It was great, it really took the fuss out of shopping when you didn't have to do 10 google searches when you needed to buy a USB cable or something. Now Amazon is nothing more than AliExpress with faster shipping. Shame.
The reason I say it isn't cheap is because when I ignore the fake labels and look at actual goods delivered equivalents can be bought locally for similar price (sometimes cheaper, sometimes more expensive) without insane wait time and with warrenty.
IMO 6000 is too fine for majority of Western kitchen knifes and most non-expensive Japanese knifes. I would go with 1000 and 3000-4000.
(*I said _often_, meaning I concede that it is sometimes actually not cheaper: please resist the urge to provide counter-examples, I know of their pricing trickery!)
I usually check things when they arrive pretty throughly no matter who I buy from and I hate how I have to waste my time doing it
Sometimes these goods may be good, but often or not they are low quality, have obvious defects or break down after few weeks / months of use.
https://www.amazon.com/External-Portable-11000GB-Compatible-...
(Um, yeah. And look at the reviews.)
Then there is this shady one with multiple amazon listings, similarly bait and switch, reviews are odd https://www.amazon.co.jp/-/en/dp/B0BJPWNZQQ https://www.amazon.co.jp/-/en/dp/B0BJDVZLYC https://www.amazon.co.jp/-/en/dp/B0BBB77M9C https://www.amazon.co.jp/-/en/dp/B0BJQ8MBMB
The products may actually be somewhat decent, but based on the tactics involved and the shady reviews, I wouldn't put my money on something that can shock you or burn your house down, so I eventually just went with reputable panasonic one.
https://www.leevalley.com/en-us/tools/shapton-sharpening-sto...
https://www.aliexpress.us/item/3256802919678760.html
^ You have to click on the 1000/6000 grit to see the price of $26.53.
Pretty much everything people buy is cheap Chinese crap anyhow.
Interestingly enough though it shows me $16.70 for just the stone. Maybe they're doing some price discrimination or you're shipping to a cheaper place.
This.
Once i realized what was taking place on amazon I simply moved to AliExpress. I mean if i am going to get something from there anyhow i might as well save the middleman fees and take the hit on shipping.
I canceled my prime membership a while ago as well. I don't see how amazon can continue to simply be a front end for AliExpress for long. Wont most simply avoid the added fees and go to Ali directly?
Amazon's delivery date is friday? Want to guess where amazon's distribution warehouse is? A few blocks away from me.
The point you are attempting to make is unclear. If the distribution hub is within walking distance from me, why does it take days to ship?
Also — if you’re in the US, today is a holiday and nothing will move. So today and yesterday had/has limited movement between distribution centers. And as we get closer to Christmas, the entire network will start to approach saturation.
There are many reasons why things don’t always ship as fast as you’d like them to.
1) I am not assuming the products are from different warehouses. I know this for a fact. Look at my other post and i stated one item is being shipped from a warehouse ~120 KM away. I will guess the rest is from the local warehouse? Once amazon updates the shipping details (probably friday AM) it will show me where it came from..
2) I'm in Canada and it is not a holiday here so it is unclear why "today and yesterday had/has limited movement between distribution centers."
3) Amazon Canada rarely uses other carriers anymore. I cant tell you when the last time anyone i know received something that didnt use their own in-house shipping service so you cant really blame "UPS/Fedex"
And it doesn’t even ship (UPS) until a few days before the delivery date. And they still don’t do a good job combining orders.
But some things do take longer. I guess it depends on stock levels.
As i posted i ordered a few items on tuesday and delivery will be friday.
One of the items tracking details shows me that it is being shipped from a city ~ 120KM away yet there is a massive 1,000,000 square foot hub within waking distance from me??
Tracking hasn't updated to show me where the rest of the stuff is being shipped from so i can speak to the entire order.
This gets to the CORE issue with amazon. Because i no longer have prime my stuff is almost intentionally held back to encourage me to get prime?
It will not surprise me at all to see that when shipping is finally updated the other items on my list come from the local hub.
Not all hubs hold all items and because of this your shipping times can fluctuate.
OTOH I still notice the problem that other people have mentioned - that practically everything on Amazon these days is the same repackaged Chinese dropshipped garbage. Which is one reason I shop on Amazon far less than I used to.
Of course I'm sure things are different if you live on Mull or Fair Isle, but for the vast majority of us it seems reliable
The quality of what you get from amazon is of course somewhat different.
Then every once in a while you get something that takes a month to deliver, comes in a package covered with customs stamps, and is roughly the size and shape of what was ordered but wrong. I ordered a titanium tube one time - think the dimensions of a reusable drinking straw - and after a month got a solid titanium rod. "Mail it back and we'll give you a refund." There's a bit of unfair asymmetry there, friend, since you're mailing stuff to the US all day and I wouldn't have the faintest clue how to send something to China, and I'm guessing it's going to cost far more than the thing I'm returning.
But I'm an addict and I don't see myself cancelling Prime any time soon.
To give you an idea:
I live just outside Toronto (Ontario, Canada) and if i want to drive east to the next province (Quebec) it will take me 4 hours to cover the 450 KM. If i want to go to the next province to the west (Manitoba) It will take me 20 hours to cover the 2,000 KM. So to cut across Ontario you are looking at something like 2,450 KM
This is just my province of Ontario. The other provinces are not as large, but the country is vast when looking at Europe.
Using google maps, i can drive from the south (footbridge) to the north (ChargePlace,Scotland) and this ~ 1,200 KM?
In the case of my very simple order, one item is being shipped from 120KM away?
How often do you order something simple and one of the distribution hubs is 120KM away from you? There is a massive 1 million square foot hub a few blocks away but i guess it isnt big enough to hold what i wanted?
I hope this provides some context for you.
25 years ago, I lived in a city of Rijeka. You could start from Croatia; enter & drive through entire country of Slovenia; enter into Italy and go shopping into Trieste, two countries over - in 75km.
Now I'm in the Greater Toronto Area, and my best friend lives about the same distance, officially in the same city or metro.
There's just over two thousand kilometers between the capitals of two neighbouring provinces in Canada (Winnipeg & Toronto). Or you could go through dozen countries, with all of their states and provinces in Europe for same distance (e.g. Geneva to Istanbul or similar).
Distances are vastly different and people's attitude toward them as well - what is daily commute in GTA used to be a yearly vacation pilgrimage in my childhood :)
This is something Europeans also overlook.
I use to commute to Toronto every day. 100KM return trip daily, 500KM a week...
I think Most Europeans would be surprised to know we have a train system which basically travels back and forth from Hamilton to Oshawa all day long.. 127KM one way. Basically the Width of England at the more narrow part and yet we consider this a "greater Toronto area" train system.
People in Toronto dont think about how there are countries which would fit in this distance, Europeans dont think about how a daily passenger train service would cross the country dozens and dozens of times each day.
Your 127km one way train is about the same as the new Reading-Shenfield Cross London service which runs 6 times an hour 18 hours a day (well will do from next year), and less than the 160km Bedford-Brighton Thameslink service. It's pretty much the "Greater London Area", although that term is of course steeped in politics. The Paris RER D line is 190km and runs 466 trains a day, and is a "greater Paris area" train system
The Greater Toronto Area has broadly the same population as the Frankfurt Rhine-Main area, but is only half the area.
The "Slovenia is only 75km wide" claim is meaningless. Greenwich, CT to Oakland NJ is 75km and crosses the entire state of New York, a state with 10 times the population of Slovenia.
Indeed talking about New Jersey and Slovenia, they're a similar size, but NJ has about 5 times the population of Slovenia.
If something works for Slovenia, why doesn't it work for New Jersey?
So why is Toronto so small compared with Europe?
It's not a Geography problem, the challenges of serving the tiny number of people that like in rural North Dakota are a cruch to hide America's other infrastructure failings.
Is it? What's politicised about this term? "Greater London" and "Greater London area" have pretty clear definitions; I'm not aware of anything that's controversial about it.
The contiguous Greater London Built Up Area [3] extends well beyond the boundary of Greater London (Bracknell, Gravesend, Harlow), yet doesn't include parts of Greater London (New Addington for example)
The London Commuter Belt is somewhat woolly [4], but certainly includes places like Slough and Maidenhead, Sevenoaks and Tunbridge Wells, Harlow and Southend.
Significant numbers of people additionally commute on high frequency (4tph or more) trains from places like Oxford, Milton Keynes, Basingstoke, Ashford into Zone 1 45 minutes or less.
[0] https://en.wikipedia.org/wiki/Greater_London
[1] https://goo.gl/maps/2Zh9tuQnQoPyrnjC7
[2] https://www.youtube.com/watch?v=UAusbJmRB0c
[3] https://en.wikipedia.org/wiki/Greater_London_Built-up_Area
[4] https://en.wikipedia.org/wiki/London_metropolitan_area
In the US unless you air freight ($$$) it you cannot rely on getting stock from warehouse A (say in NY) to warehouse K (say near LA) overnight. This then means you have to keep a lot more "duplicate" inventory sitting around various places as you cannot just in time move it, which is also extremely expensive.
I imagine the reports of shipping delays in the US are caused by Amazon intentionally trying to reduce the amount of inventory on hand and/or using less air freight.
Maybe it's down to competition - for lots of products I'd go elsewhere if they didn't offer at least next day delivery.
Not only that. Try searching while in Incognito Mode and you'll see the same products, sold by Amazon.com, without Prime, for a few bucks cheaper than when you're logged in and seeing them with "free" Prime shipping.
I've had the opposite experience. Everything comes within 1 day. Some items even come within 12 hours (overnight shipping delivering at 7am)
Walmart also provides all-paper packaging (they seem to have worked hard on developing it) - so you can burn / recycle packaging without say peeling off stuck plastic tape first.
To be fair, though, said worthless junk was like 1/5th the price it'd be in the USA, so it was still worth the gamble
the only major issue I have with AliExpress is how hard they make it to log in
I don't remember how this is called, something like a honeymoon period. Most of the web love bombed us with unsustainable (loss leaders like) offers until they got everybody hooked and now they rely on habit, laziness and reduced competition. It's somehow quite a shame.
I think you mean "blatant worldwide market manipulation"?
Dumping products until the competition is bankrupt and then using your monopoly to crush the consumers is a practice as old as commerce.
On Alibaba, you get business background info, whether it's a manufacturer or a reseller, a picture of the factory, info about whether someone checked out the factory, what certifications the product has, and how long it takes them to respond to inquiries. Amazon doesn't have any of that.
On Alibaba, search for "outlet strip". You can check "Verified supplier", "trade assurance" and "UL certified" to filter out the junk. Some good low-priced outlet strips show up. Amazon doesn't have any of that.
Alibaba is supposed to be B2B, but many items have a minimum order size of 1 or 2. If Alibaba had a "who retails this" link for products sold only in large quantities, they'd be more useful than Amazon. Often you can look on Aliexpress for the matching item.
I ended up giving up and went and built my own two-wheel wet diamond grinding machine.
Bonus: I can cut rocks as well as sharpen my knives down to 1/8 micron.
The usefulness of the brand filter seems to vary greatly by product. For instance when searching for SATA SSDs it only offers “Seagate, Crucial, Western Digital, Samsung”.
The search function was always capricious like that, from the get-go. Presumably there's method to that madness.
Fortunately there are few marketplace sellers, so it doesn't annoy me so much compared to Amazon US.
Maybe if you live in a town with a Cheesecake Factory (tracer for retail competition) you get two day shipping with Prime but if you live a little further out, two day shipping probably went out during the pandemic. This is not about the feasibility of AMZN offering it to you because it is frequently unavailable in the same zip code as their warehouse.
Every other retailer seems to get me things in two days or less but I get packages from Japan faster than from the AMZN warehouse that is a 3 hour drive away. They must be spending the money they saving on shipping on Alexa or something.
And then the actually unique stuff. I’m buying odd lots of used postage stamps. I’m sure as a seller doing one-offs, even if it’s a common item, eBay is the way to go.
Amazon has improved a lot, but eBay still king on that.
You just need to write the regexp.
The King whetstone on the bottom right is legit if you want to freehand. However, I recommend something like an Edge Pro if you have quality chefs knives, etc.
Had a very similar experience for another product as well.
At this point, I hesitate to look up stuff on Amazon just considering the time it takes to find stuff. I much rather prefer a curated list of products so someone else has done the weeding out.
It seems like Amazon’s philosophy of having the widest set of options for every product is actually not that useful in practice, at least for me.
The only reason I still keep going back is that they deliver many products on the same day to the neighborhood I live in.
Even when I have to resort to amazon, I usually end up using that info to find non amazon sites to purchase from. Why support a fake goods laundry service?
As someone who has been in the same situation I just go to my local Lowes/Home Depot now. The lighting section actually shows you what they look like turned on which is nice.
After doing some competitive price shopping it is rare that amazon's prices are competitive. I guess not having to go to the store is convenient?
> I much rather prefer a curated list of products so someone else has done the weeding out.
With amazon's commingling of inventory this isn't a workable solution.
I avoid Amazon in principle since many years (unless I _really_ need a product there), but that has never been hard, considering that most smaller stores always offered me more convenient prices, less hassle in searching, and the relief of not giving money to such a controversial giant.
Worked out for everyone, given that her customers would rather order on eBay and pay a little extra, compared to dealing with us. We got the price we wanted, plus we didn't have to deal with customer service.
Amazon comingles listings from Amazon themselves, FBA, and independent sellers shipping things themselves, so there's not really a good way of telling if you'll have a good experience or not.
https://www.cnbc.com/2019/12/23/amazon-choice-badge-recommen...
> The company applies the “Amazon’s Choice” badge to some products that are unsafe, mislabeled and violate its own policies, a Wall Street Journal investigation has found. The label appeared on dozens of products that were banned, didn’t meet safety standards and featured fake safety certifications. It was also applied to controlled substances, like steroids and marijuana products, the Journal reported.
> In other cases, “Amazon’s Choice” listings were manipulated with specific keywords that would ensure they’d be included in the recommendation engine. The Journal discovered some third-party merchants have developed ways to game the algorithms that help determine which products are featured, by pushing consumers to buy an item, which artificially juiced sales and made it appear more popular.
For example, "Amazon Choice" for "high security padlocks" is a poorly made Chinese knockoff that can be raked.
https://youtube.com/watch?v=Gflpf0DrCgw
Sponsored links are always useless and should only be scrolled past on Amazon.
Typical disappointing Amazon experience:
Search for LED 8W. First result, sponsored link to an 11W bulb. Then a sponsored link to a fake marketing 21 watt bulb with fake lumen marketing. Then a sponsored link to six pack of 14W bulbs. The 4th link returned is a sponsored link to a 8W designer clear glass thing which is at least not off topic.
Not all searches are as toxic as LEDs. If you search for "oil 5w-30" only 10% or so of search results are totally wrong (like 10w-30, or 5w-40)
Another hilarious search term "chocolate almond milk" most of the results are bulk almonds, some milk-product made of bananas, several oat milk results, chocolate almondmilk pudding (OK, close enough, but weird), protein bars made of almonds, some soy shake drink, starbucks frappuccino vanilla, pea-protein fake milk, admittedly at least 1/3 of results are on topic.
I just searched for "4-40 SHCS" (a SHCS is a socket head cap screw, like to fix a car part). About 2/3 of the results are on topic, but then Amazon throws in "D'Moksha Small Short Thanksgiving Holiday Navy Table Runner Or Dresser Scarf (14 x 36 Inch)", what? Some of it is just bizarre. I specified 4-40 size so I get a search result for 5/8-11 machine bolts. OK then.
Its getting hard to buy stuff on Amazon, like they're actively trying not to sell what you ask for.
I do EE type stuff at work and home and I am spoiled by professional sites like Digikey, if you search for a 1K resistor they present you with a parametric search result of 1K resistors, not random assortments of 74HCT logic chips or teddy bears or rolls of solder like Amazon would.
Yet I still buy almost everything on Amazon, and I still go through the pains of navigating around the sponsored products. The checkout, shipping, and returns experience is why I still use Amazon - not sure how long that lasts
That's a name I haven't heard for a long time. I decade ago, I worked for a company in that space. It was dying back then, getting killed by Google product ads and Amazon.
And back to Amazon, i just don't search for generic products name on there. I just go to check if they have a specific product.
Same for the iOS app store etc. You just can't trust them.
It's a Poe's law world we live in.
I have to admit that it has become difficult also for me to find a simple item without too much bias on Amazon. Last search I did a few days ago was for some beard balms and things like that. Finally, for some items I bought a known "safe" brand, while for other things I couldn't decide on I chose a local shop nearby. Yes, this exclusively because of the issue described in the article.
So it seems: if you don't know ahead what to buy, Amazon is not a good place to search for things. On the other hand, it's convenient for subscriptions to items you know you want and need (pampers, toilet paper, etc.)
...and don't get me started on "let's search for products made in XYZ" to narrow down the search. It's just impossible.
Sure it is. It's legalized production of mass-insanity.
When communication isn't intended to fuck your mind we call it "news" or "conversation" or something like that.
Advertising is most definitely 100% evil. The only reason anybody says otherwise is because that implies all kinds of scary stuff about our society and nobody wants to go there. Also, because such statements offend our sponsors. And also, if you are in the advertising business, talk like that makes you look like a real Morlock.
I think that's crystal clear.
These days when i buy something at Amazon it's because i found out elsewhere that one particular product is being offered at a good price there.