My Public Apology
Upon returning home, I read a message from Dan (my co-founder) stating that, in hindsight, he felt it was a bad thing to say and, quote, "I feel sick to my stomach." I knew then that no matter how serious I felt the infraction was, I had try my damnedest to clear it up.
First off, I'd like to state that I take full responsibility for what I wrote. Even if it's a single person, I do not want anyone to think negatively of Dan, TS, YC, or anyone else they may feel was tangentially involved.
I realize that I essentially made two mistakes here,
1. Instead of expressing my view of the article in question properly, I instead made an inappropriate joke.
2. I did this without considering how someone's views of me could affect their views of those connected to me.
To those of you who were offended, I am sorry. I have a history of complaining about poor comments/submissions to HN and I have since made one that I should be complaining about. Not only did it contribute no meaningful dialogue to the discussion, it was not in the spirit of this community. I consider HN one of the last bastions of social news discussion and it was quite wrong of me to tarnish that.
In a frail attempt to justify my initial comment, I posted a follow-up. A couple of members got the point I should have made in the first place, but at that point I still considered myself in the right and I once again made a horrendous ass of myself. I should have realized by that point that I was obviously not in the right and an apology was in order. I wish I could apologize for my bullheaded nature, too, but I don't think I'll be fixing that anytime soon.
I hope that you do not feel negatively about our company; one that I work on each day because I want to make it better for our users. And, if nothing else, please do not think poorly of Dan, YC, or anyone else. If you want to hate someone, please simply let it be me; I'm much better adjusted to it. Seriously. If you want me to never contribute here again just say the word, if that will be sufficient for you to absolve everyone else.
P.S. I post this as a submission because it's slightly less likely to be destroyed instantly.
Reference: http://news.ycombinator.com/item?id=371255
115 comments
[ 0.22 ms ] story [ 164 ms ] threadSince I've been part of Hacker News, though, you've almost always been smart, courteous, and you almost always add to the conversation rather than detract from it. And it's easy to go wrong and say something stupid, and at least you're owning up to it.
I hope people don't hold a grudge against what you said, and I'm glad that you apologized for it - even if it wasn't excusable.
I saw somebody on the other thread saying they were shocked, that it sounded like Reddit rather than Hacker News. And I thought: why wouldn't it sound like Reddit? The same users are crossing over. This is just the next stop for a lot of people. HN has no special checks encouraging better posting; it's up to the users. And a lot of users don't really care about this ideal of Hacker News as enlightened and thoughtful. They just see it as another place to post whatever comes to mind and to find good news stories.
If Hacker News is going to stay high-quality, then it requires every single user's being dedicated to its staying that way. That's not an easy task, especially not when a lot of users are joining right now, as HN is visibly declined. (Not much, but it's certainly not as good now as it was three months ago.) It means somehow convincing every user that this is not only worthwhile but necessary.
That's not likely: it's far too easy to slip up. I'm hoping, and I think Hacker News is a good place to make a stand - it's done incredibly well for the last two years - but I don't have any illusions about what the odds are of it staying like this.
You mix one drink, and nobody calls you a bartender.
But you fuck one sheep....
(Apologies to any Kiwi friends out there...I loved the semester I spent in your country. And no, I didn't see any sheepfuckers. Lots of sheep, though.)
Shame on you!!
A unsubstantiated comment, on the other hand, is in line with yours.
That makes it harder, because it's harder to admit that's how it works when things are down for you.
Its very clear that he is apologizing just because he is worried that his business is impacted because of what he did and not because he realizes that it was wrong thing to say.
You may down vote me for saying this but, thats what the truth of the matter is.
Though, you did not grasp the points of his apology, it's still substantiated for the rest of us.
There's nothing wrong with that.
And the comments commenting on the comments regarding the meta discussions on the petty semi-scandalous incidents on the internets.
The problem is that apologizing like this will draw more attention to the initial act. People are more likely to think "man, that really was horrible" than "well, that was horrible, but he apologized, so it's okay". Basically, the less exposure, the better.
Also, don't worry about it. I've found that when I (frequently) mess up, it's optimal to make a mental note of what I did wrong, adjust, and then not think about it again. It would be a bad use of time to worry about every little mistake.
Personally, I understood where you were coming from by making that joke. I don't care about political correctness. If I kill myself, I really hope that people joke and laugh about it. Being "all serious" about situations like that is what makes people cry for reform, legal action, etc, and behavior like that is almost always detrimental.
But most people's beliefs are aligned with the social norms (by definition), so it will tarnish your reputation to publicly say alarming things. So again, in this instance, it's probably best to not draw attention to it. (For evidence of this, check out unalone's comment in this thread -- he hadn't seen your initial comment until you posted this.)
It's the same debate that centers around when you should write a blog post about downtime. After 10 minutes? Probably not because you've draw attention to the downtime, that wasn't really that severe. 1 hour? Maybe not, people will probably forget about it, and the Internet will have no record that it ever happened. But never post about downtime and users feel ignored, and people get really, really mad at you...
somewhere in marketing 101 we read this study that showed that customers of a company that makes a mistake and handles it well are actually more loyal than customers of a company that doesn't make any mistakes.
if that hosting company had made no apologies at all and ended up with a techcrunch article about their downtime, with "no comments" from the company, you bet they would be worse off than had they posted a quick status update and then made a sincere apology with extended analysis after a certain threshold had been met (say, 2 hours of downtime).
look at amazon and ec2 for an example of why silence isn't always the best option.
That aside, the egregious downvoting of your comments in that post showed a real lack of HN voting standards (that is, not going crazily low unless the comment is spam or totally irrelevant) by many users, no matter how misguided your comments.
From a strictly theoretic standpoint, it seems the karma system rewards drama... and it also rewards posting controversial statements as separate articles rather than as comments, because articles can't get downmodded.
As interesting as the whole incident has been, I'm hoping we don't see many similar ones, since I don't think it really added much to the quality of discussion.
I mean, You're an idiot isn't supposed to be a +5 comment on this site.
And reasoned discourse like It doesn't really matter what the Justin.tv CEO said. He pasted some boiler plate because there's nothing more to be said; the deed had been done. What do you want? An apology for not finding the video? For not policing the Internet? Prosecution of anybody "egging him on?" Come on.
Someone broadcast their suicide. That fact doesn't make it any more tragic than any other suicide. It also doesn't mean anybody more than usual was responsible. There's really no story here which is why I chose to make a comment that didn't acknowledge there was. shouldn't be -12. At least not in my mind.
Not to mention all the equally pithy and/or distasteful rejoinders that were upvoted.
Being gratuitously shocked and horrified at some more-or-less random kid's suicide is just obnoxious.
FWIW, tdavis, I wasn't offended by your comment, except to the extent that it makes HN more reddit-like. But in that respect it was no worse than most of the comments in that thread.
I think the reason that the downmodding was so agressive on this specific comment was that people wanted to express that actions have consequences. You post a thoughtless, off-color comment that does not legitimately address the topic at hand, and you will pay dearly for it.
That being said, I applaud Tom's apology. He made a mistake in making the comment and several of the followups. We are all stupid sometimes, and it takes balls to fess up to that fact. So I forgive his remark and hope that we've all learned something from this.
Let's keep HN a place where real discussions about hacking and startups can take place. Think before you comment. Is your comment contributing to the discussion, or would it be better placed on Reddit?
The massive upvoting of the snarky "oh, snap" comments that followed, is what was surprising.
You are supposed to upvote intelligent discourse, and downvote the cruft; ie. encourage the "community and the discussion that goes on here", and discourage the "anonymous trolls that don't think before they comment". Or at least that's how I learned it.
The reverse seems to have happened.
See: "indeed" +12
"memo to self: stop using ticketstumbler.com" +34
"Such a shame, but I won't be using it either." +9
"TicketStumbler founders - Get a life." +4
"You think the people on here are dumb enough to believe that what you posted was an "experiment"? You're an asshole." +21
"Just apologize for the comment, man. You're not going to change anyone's mind with a childish rant like this." +20
"Posting comments irrelevant to your initial insensitivity will not help save face, especially when you throw in an attack towards the entire crowd." +18
or the especially ironic "I actually had to scroll up to the banner to make sure I was still on Hacker News and not reddit." +12
As far as I can tell, those are on the same plane as the original comment.
It was the upvoting of these (and similar) inane, and snarky one-liners that I was surprised at, not the downvoting of the comment that set it all off. Although the upvoting of the "golly gee-whiz, that's awful bad, hyuk" type comments, and the intertia of the downvoting of the subsequent comments were also surprising.
It appears as if the score of some of the other comments, ie. "You're an idiot" seem to be stabilizing over time. It's no longer +5, at least.
This turned out to be very insightful.
"Just ignore them... all this sanctimonious self-righteousness will blow away with the wind if you ignore it." would have been insightful.
I do want prosecution of egging someone on who is suicidal. Suicide is a medical emergency like a heart attack. Inducing a heart attack in a person with poison and inducing a suicide in a person with words are the same to me.
Incitement to commit suicide should be the same as incitement to commit murder.
While I'm not defending the remark at all, there's always going to be a crowd that reacts to any joke made in such a context with an automatic irrational "You think $unfortunate_incident is FUNNY!?!"
http://www.thebestpageintheuniverse.net/c.cgi?u=manly_suicid...
Startups, money, reputation; all that shit is worthless once you need to deal with the pain of someone dying.
Someone taking their own life is one of those things that should cause you to stop and think of his family, friends and wonder what pushed him to this.
I dunno man, maybe you haven't experienced it, but once you do (and everyone does), I hope you forgive yourself for the stupid shit you said today.
Morra di!
He he heee..
All I said was, if you've never had someone close to you end their life or die suddenly, then you don't get what pain you cause by flippant remarks like he made.
So fuck him for feeling bad, cause he should. And you relax dude.
"... I hope you forgive yourself for the stupid shit you said today."
He's asking for your forgiveness, and based on what you're saying, it sounds like you won't forgive him, and you feel that he shouldn't forgive himself. I'm saying, that's a bad mindset to have. That same kind of hatred has spawned many wars, for example.
I understand you're emotional about this, and I'm sorry for whatever losses you've experienced. But try to restrain yourself, act rationally, and communicate clearly.
But at the same time, I look back on some of the stupid things I've said and done, and it bothers me again and again. I'll be working on something completely non-related, and some scene of my stupidity pops into my head, and I feel embarrassed all over again. It's not particularly useful, and I would just as soon forget it altogether.
That's how I took the comment about forgiving himself later: he may come to regret making a callous remark, and have a hard time understanding that it was a simple off-the-cuff remark.
Either way, it's not such a big deal. He apologized, took responsibility, and will probably attempt to post with a bit more foresight in the near future.
Hehe, sorry. I think it would be beneficial if we all loosened up a little. Personally, if I was going to do the suicide dance, I'd try to find the most creative way to go. Like the one where you put on a noose made out of thin (but sturdy) wire, attach the other end to a bridge, glue your hands to your face, then jump off the bridge. You'll end up holding your own head, which would really confuse whoever found you. I'd also make the ":P" face before jumping so that it looked like I was blowing a raspberry.
Abstain :(
All of the vitriolic outcry against something that was insightful but misguided (and badly worded) is just a little staggering to be frank.
The real issue is how your unpopular comment immediately reflected back on your business. There are several calls to boycott ticketstumbler for your expressing an unpopular opinion - from a community that is supposed to be full of smart, rational people. How could the mass media ever have a chance at putting stories in perspective when even HN fosters such a witch hunt?
As a side note, I have to wonder about companies that I've only ever heard of through reading HN. It makes me think that the founders are spending too much time in their comfort zone telling their buddies how great they are. In order to become truly great you have to go out into the wider world where people will make snap judgments about you and your company based on what you do and say.
Ticketnews, Boston Herald, ReadWriteWeb, BoyGeniusReport, Techcrunch and MassHighTech have all written about us.
Hacker News isn't exactly our target audience, but they/you are our friends & peers.
HN is great because it has such a concentration of people who know what they're talking about. It means that you can advertise just here, and rely on word-of-mouth to spread the biggest ideas.
(2) Your comment also had a grain of media meta-criticism truth. Falling asleep to die is about the least webcam-friendly method of suicide imaginable. This poor guy is sure to be outdone by a more telegenic webcam suicide, sooner or later. Such is the often-grim nature of 'progress'.
(3) Your comment also had a grain of humor. Choosing to die in front of a camera is inherently melodramatic, while falling asleep to die is inherently anticlimactic. There's an ironic contrast. But as a dying man once noted, "dying is easy, comedy is hard". And comedy about dying may be hardest of all.
(4) People do make callous jokes about death, among friends. They do this especially about strangers and public figures. That's the honest truth. Death is scary; jokes can help people cope.
(5) Other people observe -- and try to enforce in others -- a somber attitude. Death is scary; a sense of solidarity in sympathy can help people cope.
So, is News.YC a gathering of friends, where we speak frankly even if it may offend? Or a PR event for promoting our projects, where due sensitivity to all potential listeners must be observed? I suppose it's somewhere in between.
I downvote one-liner grunts of agreement or disapproval as adding nothing to the conversation. I downvote cheap formulaic jokes. I downvote insults, ad hominem arguments, and snark directed at either News.YC participants or public figures.
But your original comment was none of these things. It made light of a tragedy, yes, but it was not content-free or gratuitously nasty. It would not normally merit an upvote from me, but seeing the mob piling-on of downvotes, I gave it an upvote. Honesty is far more valuable than sentimentality, especially socially-enforced sentimentality.
Some of the critical responses to your comment were truly despicable: name-calling and threats to boycott your business. That sort of browbeating -- directed against a living, present person -- is a greater threat to civil discourse than insensitivity in the face of tragedy. Those disrespectful comments, many still highly rated, deserve downvotes.
> So, is News.YC a gathering of friends, where we speak frankly even if it may offend? Or a PR event for promoting our projects, where due sensitivity to all potential listeners must be observed? I suppose it's somewhere in between.
Excellent appraisal ^^
I'd like to think more of the former. If I asked for criticism of a project here I'd hope for (and expect) frank assessment.
Someone's brand of humour might not appeal to everyone here: but at least try ot respect it!
I live in the UK, and for the past several weeks we've had to suffer the media being obsessed with itself over [this](http://news.bbc.co.uk/1/hi/entertainment/7741322.stm) and [this](http://news.bbc.co.uk/1/hi/uk_politics/7740926.stm). They've each consumed 4 or 5 days of consecutive news headlines at the top of the bill. Politicians even get themselves involved - no doubt to disassociate themselves from having to answer real questions about their calamatous mistakes! It's a real circus, with destructive consequences, and this too is a circus, albeit a smaller one.
Yesterday I clicked on a link regarding this whole saga; it was worded with (fake) outrage over the Justin.tv CEO's notable lack of compassion from the press release. Personally I always find that press releases are great vehicles to show compassion! Anyway, right there in the middle of the screen was a very prominent screencaptured image of that boy's dead corpse. Uh, yeah, thanks for that er suicide porn. Very appropriate. Very well considered decision.
There is apparently good reason why established media don't go in to the details and gratuitous imagery of suicide that it reports - studies show that it can inspire further tragedies to take place, perhaps by indulging the fantasies of those among us who may be contemplating taking our own lives. With journalism, professional or amateur, online or offline, comes a great responsibility granted to it by a free society that shouldn't be taken lightly.
I fail to understand why tdavis felt the need to post a "public apology" over this. I can just imagine him standing in front of a press pack, his humiliated wife by his side, trying to worm his way out of some scandal to salvage a career. It never seems credible to me when people retract something they've said - why didn't you just say that you acknowledge that you have a dark and twisted sense of humour and that you won't apologise for it?
I thought HN was supposed to be a community of tech oriented entrepeneurs collecting relevent content, but judging by the cumulative editorial process that I've witnessed lately it seems to be descending into becoming nothing more than just another category of foxnews.com.
Now, you can release the hounds and I'll just stand here.
I never apologized for my personality; to do so would have been disingenuous. As some have noted, I never said my opinion on the matter had changed. It just so happens that numerous other people have put that opinion far more eloquently throughout this thread. For that I am thankful.
I did downvote the comment in question; actually, I think I was only the 2nd person to do so, as it was at 0 points when I read it. I found it callous and inappropriate. But then, I think I misinterpreted it. Which is easy to do, if you don't personally know the person who made it and don't know what spirit it's intended in.
Instead, these situations are almost always instances of the peanut gallery instinct run amok. We've come to naturally jeer a lot of the things we see on television (which is why MST3K was a success), and it doesn't take much to go from jeering a bad TV show to jeering the content of the news. Hence, we get the Darwin Awards, which nobody in their right mind could mistake as a coping measure. Instead, it's the death of real people used for our entertainment.
I strongly recommend reading Neil Postman's Amusing Ourselves to Death: Public Discourse in the Age of Show Business to get a handle on how warped our sense of reality has become in the age of television.
I'm not about to persecute tdavis for his original comment, but I also think a lot of the counter-reaction here oversteps the mark. If one is going to react to events like these at all, so soon after the event itself, they should do so with a measure of respect. Tragic events like death are considered tragic for a reason, and any attempt to sidestep that fact makes us a little less human. We've seen what happened to Rome, after all.
The apology was appropriate, and that's about all that needs to be said.
Why ...continue to be mean-spirited towards someone else work you don't like, when its unprovoked? If we wish to hold ourselves to a higher standard - a civil community, don't continue your vinegar beyond Ask HN for feedback post. It was not asked for beyond initial post!
I think people who voted you down probably regularly vote up witty remarks about the Bush administration or the war in Iraq, and are guilty of extreme hypocrisy.
Human beings make fun of everything, including death, pets being run over, wars of occupation, rape, incest, ignorance, stupidy, disease, racism, the holocaust... Perhaps the same crowd would have voted down Benigni's "Life is Beautiful" because of the jokes about an event in which 6 million jews were murdered.
Some jokes are less appropriate than others, but no subject is off limits. To censor your ability to jest about something is to censor your ability to think about it. I truly loathe people who impose their sensitivities on others as censorship. Fuck them.
Stand up for your comment. Even in a minority of one, the truth is still the truth. You're not alone in having the freedom of thought to find a humorous angle in unlikely places. We're with you.
PS: For reference, my comment on that justin.tv thread was equally caustic:
"Idiots: also available on justin.tv."
Wars are awful, but I doubt that many of them could have been prevented by taking the people proposing them more seriously, and the same goes for most other things.
As I said, it's entirely possible I take this view too far, but I figured I'd explain my reason, since it doesn't seem like anyone else has brought up that particular point.
Neverless sadly there are many deaths and suicides in the world. So...
Please let us not turn this place into something like a reality TV series where the participants become more important than the content.
the world at large will find fault with ANYTHING ANYBODY says...
if you felt that way... so b it...
every person on the planet has a few rough edges...
(i'm still in awe of your intellect, and i've worked most of my life around geniuses)...
my vote is to accept rough edges for truth in facts, and forgive side effects...
:-) :-) :-)
But this just reeks of Jimmy Swaggart or Michael Richards. (On the bright side, you've successfully pushed the hivemind to the opposing view, although I don't think that was your goal)
I wholly agree. All it does is breed political correctness where there was none.
So although I cannot speak of everyone else, as for me if it is 'forgiveness' you want, I forgive you.
Edit: After reading the comments, I realize this whole thing was a mock... and as some people have already observed, an apology is totally unnecessary. As for your friends, I am sure hardly anyone will have the time to look up and make any mental notes about what to do if he meets them. As for your business, if this episode has done anything, it would only popularize it. Why, if I lived in US I'd probably start using the service you provide if I weren't using it already :)
And on serious note, committing suicide on screen is a very stupid idea, and over that if it is done by sleeping in front of the camera it does become a little boring as well. I am not sure why you got down voted for pointing that out, as your comment was definitely not more disappointing to me than the actual news.
http://www.youtube.com/watch?v=ICiFnQrHOrk
There's always a period after death where people stop being shocked/sad and start telling jokes. This thread is evidence of that. Oh well.
http://www.orwell.ru/library/articles/hanging/english/e_hang...