Great hardware knowledge. Appalling backup software.
I got told by their support that I had to change my password for their service. Opened the website, went to my account and tried to change my password. Didn't work.
Got told by their customer support that you have to use the "lost password" method.
How hard is it to right a password reset method that works?
What fraction of external hard disks is still "shuckable" these days? I know the WD Passports aren't. The USB connector is directly on the drive's PCB, no SATA bridge.
I just checked and it looks like this company has never turned a profit. I don't really know why anyone would even use their product, since it's so easy just to use the various cloud systems out there instead of storing any meaningful data locally. Will they turn a profit before this business model totally is outmoded?
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[ 3.3 ms ] story [ 32.6 ms ] thread/stares wistfully off into the distance
I got told by their support that I had to change my password for their service. Opened the website, went to my account and tried to change my password. Didn't work.
Got told by their customer support that you have to use the "lost password" method.
How hard is it to right a password reset method that works?
It's classic SV screw-regular-folk-as-long-as-its-not-banned.