You read this from the outside and ask yourself, "how does this guy sleep at night?". He sleeps fine, of course, justifying his own actions/behaviors without thinking of others.
Luigi Mangione spent months trying to contact someone at United Healthcare to no avail. Only when he pretended to be an investor managing a large number of assets did he hear a response.
> Garg acknowledges he’s “hard-nosed” and the famous Zoom layoffs severely damaged the company’s reputation — a mistake he knows will continue to haunt him. But as criticized as Garg has been for placing near-impossible demands on the company and its employees, he said Lewis convinced the board he didn’t push hard enough.
> So when shareholders said, ‘You need to take a back seat,’ I complied.”
Man shocked to learn the evolution of shareholder value did not, in fact value him.
> says he was fired on August 3 just as he brought the company to the precipice of success.
> Today, with an imploded refi business and rates closing in on 7%, the AI mortgage company’s market value stands at just $300 million.
Forgive the snipping here, but is the company actually turning around or on the brink of success now? Is there any sign the firings helped them 8 months later?
Former employee (though not part of that famous round of layoff)
The noise around Zoom firing was ridiculous. We were a largely remote company with most people having never been to the office (I don't think I had, at that moment) so how exactly do you lay off people except remotely? VG didn't do a great job there but the idea of doing it remotely being evil or whatever was ridiculous - should the people be flown in to NY just to get fired?
Overall I find VG a flawed but reasonable dude. He definitely put his ass on the line for the business, was generous with equity - and was a pretty engaged leader. I don't think much about my time at Better but it was fine.
Great irony: the names under which the company which Vishal Garg was CEO of (Better Home & Finance Holding Company) does business are Better and Better.com [1]. :-)
In my humble opinion, he is representative of an evil that is creeping into corporate America. Don't get me wrong: It was always "evil" by some definition, but not like this. It's becoming a cartoon version of "American business". It's like the people in leadership positions increasingly think that running a business consists of yelling at your direct reports until things are done, and sucking up to your superiors, and that's the whole job description.
Pushes mass layoffs to appease board or investors. Then cries to news outlets when the same is done to him.
He is nothing but a tool for the billionaires. Nothing else. What did he risk? Nothing. Public embarrassment at best. He gets a golden parachute like every other C-level asshole and lives the rest of his life without having to worry about anything.
> Garg acknowledges he’s “hard-nosed” and the famous Zoom layoffs severely damaged the company’s reputation — a mistake he knows will continue to haunt him.
I really hope Garg is here reading this. It’s not just a mistake that will continue to haunt him, it’s all he’s ever going to be. It’s how he was introduced in this headline. It’s how he’ll be referred to when he starts his next venture. If newspapers publish his obituary someday, it’ll be in the first few sentences explaining why anyone knows his name.
> “He hoodwinked me,” the just-ousted Better Home & Finance CEO said about Daniel Lewis, the man who replaced him last week. “He said he liked the company’s strategy. He praised us on X and used that to get on our board and win our confidences.”
I love SpaceX's strategy for getting us to AGI, the moon, and beyond!
> just as he brought the company to the precipice of success.
> It bounced back by training AI models to quickly process mortgages…
Between the years of 2018-2025, I led very many professional discussions and educational presentations regarding the theory and application of AI/ML in the org I worked (a ~120 person org lacking in any substantive expertise or awareness of the field).
One of the most important topics within those conversations was demystification. Several times I was asked (in earnest, by adults, in public fora) about “terminator/skynet scenarios”, sometimes intended metaphorically (related to the profession) and sometimes literally.
My response every single time:
I don’t fear “skynet”. My biggest fears surrounding the continued proliferation of AI are the mundane, boring, and nascent uses that completely bastardize the world as we know it. Uses like mortgage/loan approval, healthcare coverage approval, hiring, legal adjudications etc., etc.
Uses where the decision outcomes have a direct, major, intimate impact on people’s lives.
I am generally pro-AI/ML (when applied thoughtfully), but my greatest fears are and have ALWAYS been in knowing just how much easier it enables these kinds of decisions to inevitably be outsourced or made in an otherwise (more) thoughtless, dehumanizing way.
While it’s easy (and at times cathartic) to criticize big corp leaders, the CEO and company described in the article gives me a visceral reaction deeply within the uncanny valley that is actually difficult to describe.
> “There was never a $BETR without @vishal_better. That demands respect.”
and
> “(Lewis’) thoughts about cost savings were good. His ideas about innovation were not,” Garg argued. “It’s so much easier when we’re this close for someone to come in and say that they could have done better.”
The user of better for Better, had me chuckling in these parts.
Overall, I think, we can safely say that Better has definitely seen some better times.
Why is a layoff on zoom considered worse or more controversial than layoff by 4-6AM emails (which is what other companies like Meta, Oracle, Atlassian, etc did)?
18 comments
[ 1.3 ms ] story [ 17.1 ms ] threadLuigi Mangione spent months trying to contact someone at United Healthcare to no avail. Only when he pretended to be an investor managing a large number of assets did he hear a response.
> So when shareholders said, ‘You need to take a back seat,’ I complied.”
Man shocked to learn the evolution of shareholder value did not, in fact value him.
time to forget about it again
> Today, with an imploded refi business and rates closing in on 7%, the AI mortgage company’s market value stands at just $300 million.
Forgive the snipping here, but is the company actually turning around or on the brink of success now? Is there any sign the firings helped them 8 months later?
The noise around Zoom firing was ridiculous. We were a largely remote company with most people having never been to the office (I don't think I had, at that moment) so how exactly do you lay off people except remotely? VG didn't do a great job there but the idea of doing it remotely being evil or whatever was ridiculous - should the people be flown in to NY just to get fired?
Overall I find VG a flawed but reasonable dude. He definitely put his ass on the line for the business, was generous with equity - and was a pretty engaged leader. I don't think much about my time at Better but it was fine.
[1] https://en.wikipedia.org/wiki/Better.com
People (you) fired don't get their jobs back because they say "they were doing a great job".
He is nothing but a tool for the billionaires. Nothing else. What did he risk? Nothing. Public embarrassment at best. He gets a golden parachute like every other C-level asshole and lives the rest of his life without having to worry about anything.
I really hope Garg is here reading this. It’s not just a mistake that will continue to haunt him, it’s all he’s ever going to be. It’s how he was introduced in this headline. It’s how he’ll be referred to when he starts his next venture. If newspapers publish his obituary someday, it’ll be in the first few sentences explaining why anyone knows his name.
I love SpaceX's strategy for getting us to AGI, the moon, and beyond!
> just as he brought the company to the precipice of success.
I love how success has a precipice.
Between the years of 2018-2025, I led very many professional discussions and educational presentations regarding the theory and application of AI/ML in the org I worked (a ~120 person org lacking in any substantive expertise or awareness of the field).
One of the most important topics within those conversations was demystification. Several times I was asked (in earnest, by adults, in public fora) about “terminator/skynet scenarios”, sometimes intended metaphorically (related to the profession) and sometimes literally.
My response every single time:
I don’t fear “skynet”. My biggest fears surrounding the continued proliferation of AI are the mundane, boring, and nascent uses that completely bastardize the world as we know it. Uses like mortgage/loan approval, healthcare coverage approval, hiring, legal adjudications etc., etc.
Uses where the decision outcomes have a direct, major, intimate impact on people’s lives.
I am generally pro-AI/ML (when applied thoughtfully), but my greatest fears are and have ALWAYS been in knowing just how much easier it enables these kinds of decisions to inevitably be outsourced or made in an otherwise (more) thoughtless, dehumanizing way.
While it’s easy (and at times cathartic) to criticize big corp leaders, the CEO and company described in the article gives me a visceral reaction deeply within the uncanny valley that is actually difficult to describe.
and
> “(Lewis’) thoughts about cost savings were good. His ideas about innovation were not,” Garg argued. “It’s so much easier when we’re this close for someone to come in and say that they could have done better.”
The user of better for Better, had me chuckling in these parts.
Overall, I think, we can safely say that Better has definitely seen some better times.
you can't comment in 2 threads simultaneously but that doesn't make this case the only one that got people upset.
The Schrodinger's ragebait.